REX Seattle Pet Grooming & Spa

Unfortunately, our experience with Rex is consistently inconsistent, and you never know what you will get. Initially, our first visit was great, prompting us to schedule a follow-up appointment with the same groomer. We provided reference photos from our dog's previous grooming session at check-in and upon picking him up, we were informed that the groomer had called out sick, and that our dog was seen by a different groomer. The outcome was unsatisfactory, there were uneven patches everywhere and they paid no attention to his sanitary sections leaving him cut and matted. Despite these issues, we were billed the full amount of $180, as if no mishap had occurred. They swiftly processed our payment with a smile. When I called back and asked for a refund and emailed the before and after photos, they begrudgingly refunded our card and responded by saying our dog was not welcome back in the future. Super disappointing.

If I could give it a zero, I would. The cardinal sin of double coated dogs - DO NOT SHAVE THEM. And yet. They shaved mine. This after I got rescheduled three different times, the third of which they already HAD my dog, then the groomer tells me she's "too tired" to groom her. I come in the 4th time, show the groomer all sorts of pictures and references from previous grooms (we'd just moved here, thus needing to find a new groomer) and he tells me it'll probably take about four hours. Okay. I get a call about an hour and a half in saying she'll be done in 15 minutes. They conveniently make you pay before they bring the dog out, a solid $320. They bring her out and she was almost completely shaved. Not even blended out or anything. Just. Shaved. She looked miserable. They also, for whatever reason, left her collar and leash on the whole time and allowed her to chew through her leash. No apologies or remorse for that either, even though she shouldn't have had unsupervised access to her leash anyway. Mind you, this was in May and I'm leaving this in October because I hoped and hoped that she may grow out okay. No. Her coat is irreparably ruined. Save yourself the heartache and money and your dog's coat and absolutely never come here. I've included a before picture of her coat from since we'd moved here (maybe about a month or so before the "groom") and the aftermath.

I had a very good experience taking my Mini Aussie in for de-shedding, a bath, and a trim. He looks handsome and happy. The groomer (a lovely Asian man) was very good with my grumpy older dog. I would absolutely recommend REX.

When we moved to Seattle from Austin in 2017 after having an amazing in-home groomer, we were skeptical of all places. We researched quite a bit and took a chance on Rex. Almost three years later, with four to five visits per year, we can say with all confidence and reassure others that this place is one of the few that has amazing team members with great talent. They’re cordial on the phones, in person, and in every way possible. They are careful, thorough, but above all, loving, caring, and accommodating. We have a smaller of the “designer” poodle mix dogs, known for their fastidious coat, and she’s always been left looking amazing. We go in for a puppy cut (which doesn’t look like a puppy cut until after it grows in after a month) and it always comes in evenly. Take your fur baby here! They’ll thank you for it. Here are pictures of ours throughout the year with various lengths.

My dog is very happy. Typically, groomed elsewhere, he would act after the grooming like he was tortured. But after Rex appointment, he’s looking more comfortable and relaxed like I had sent him on a vacation. I thought I chose a little bit more length in the options offered but this shaved also looks pretty nice on him—most importantly he looks comfortable and there’s no after grooming-licking episodes which makes me happy to see. Thanks Rex.

I’d had a prior great experience taking my late Wheaten to REX in 2019-2020. I made the mistake of trusting that I’d have a similar good experience with my new 9 month old Wheaten in October 2024. The first sign that I shouldn’t have ignored was the groomer asking why our previous groomer had “dismissed” us (previous groomer was in Florida - it was distance and not “dismissal.”) Despite a lengthy consultation about how to groom a Wheaten complete with diagrams I provided, and after 4+ hours of waiting with occasional texts complaining that my puppy was being a puppy, I picked up my Wheaten and barely recognized him. The groomer did not follow our agreed upon instructions, clearly followed some other breed standard, made my dog look ridiculous, charged an ASTONISHING $280, and complained over and over about “puppy behaviors.” My dog seemed scared, it was clear my dog was distressed by the experience. The claim was made that my 9 month old puppy was just too difficult, but my previous and subsequent groomers have had no problems. If in fact my dog was too much for this sensitive REX groomer to handle, he could’ve just called me to come get him. Instead he held him for 4+ hours, sent me frequent texts complaining with pics of my dog looking scared, and charged me almost $300 for a miserable experience for dog and human alike. Shame on REX.

I spent $100 to have my dog groomed with my priorities stated as deshedding and sanitary trimming. When I went to pick up my dog they charged me first, so without seeing him I already was asked to leave my tip, which I left 20% as usual. When they brought him out I was basically handed his leash without an explanation of what was done or if they were unable to complete anything. My dogs backside was barely trimmed, his under belly wasn’t touched. My dog is now shedding more than he previously was, with a single pet bringing a handful of loose hair. The hair on his paws that was growing too long looks untouched. On top of everything my dog seemed completely traumatized on the way home. Complete waste of money compared to the multiple positive grooming appointments he has been to.

The people who work there are pleasant and friendly but our dogs hair looked like Edward scissor hands groomed her. Completely inconsistent and raggedy.