Daniel K.
Google
We came to this restaurant for a dinner reception and could not have been more disappointed. To begin with, we were told that unless the person who made the reservation was present, our group could not be seated. While waiting, I ordered a coffee that came 30 minutes later. During dining, one friend ordered a Musar wine and was later told it had run out. Another friend ordered mussels as an appetizer, which were extremely salty. Someone else ordered a well-done steak, but it arrived medium rare. I ordered soup that never came at all.
To make matters worse, half of the group finished their meals before the entrées for the other half were even served. This is only what I personally witnessed, and I can only imagine the experiences of others in our party.
After expressing my disappointment and writing an honest review, we were later pressured by the manager to remove it. When I approached the manager, she yelled at me, saying I was in an area reserved for staff only. I was shocked by her behavior. Instead of trying to resolve the situation, she escalated it. When I asked our server for the female manager’s name, he said it was “Danny” or “Denny.”
This was by far the worst dining experience I’ve had. We came to celebrate a joyful occasion, only to be met with hostility. The manager was rude, unprofessional, and demonstrated a lack of basic hospitality. For anyone considering group dining, I would strongly recommend reconsidering this venue, as poor management does not lead to positive outcomes.
IN RESPONSE TO THE OWNER'S REPLY:
Thank you for sharing your perspective. You indicated that my account of the dining experience was inaccurate, which is disappointing to hear, particularly without a thorough review of the facts. While I do not believe it is a productive use of my time to revisit every detail, I shared my experience so that others may be informed and potentially avoid a similar situation. I also hope this feedback encourages meaningful improvement.
Upon reviewing customer feedback from the past six months, it is evident that several patrons have raised similar concerns regarding service and food quality. Reviews from customers such as Claire Audet, Denny Jordan, Karen DePaulo, Tara Wood, Maggie H, Tiffany Schooley, Michael Thomas, Jamila Pack, Tammy Sherman, Sarah, among others, reflect comparable experiences. It is difficult to believe that all of these accounts are inaccurate, especially given that your responses to them closely mirror the response provided to me.
As someone who works in the service industry, I understand the importance of customer satisfaction and accountability. I sincerely hope you recognize this as well and consider these recurring concerns as an opportunity to improve.