Scott T.
Yelp
Sub-par movie theater with poor staff.
Went for the first time to see "A Fantastic Woman", and was surprised to see that, despite the decent selection of films available, the theater is very rundown. Getting tickets took longer than expected for 4 people in line ahead of us (staff moving slow), and once seated, was prepped for a very uncomfortable couple of hours based on the seats we ended up in.
Screen definitely left much to be desired, with an awkward looking aspect ratio, and what appeared to be essentially a consumer projector quality picture.
Once the film started, the subtitles cut out ~10-15min in. Staff were immediately alerted, and while they were seemingly looking to solve the issue, they made zero effort to pause the film, or make an announcement to the audience. Eventually the issue was resolved, but the entire auditorium was left wondering was happened in the film during a crucial moment, and while promised, no announcement or effort to replay the sequence was made by the theater.
After waiting for said promised fix or announcement -- which by now wasted more time than if the film was just restarted -- we eventually made our way to the lobby to request a refund, which thankfully seemed to be the only effort being made to correct this experience. Leaving they seemed to show very little regard for our wasted time (or money considering we had purchased a large popcorn and drink), and simply wanted to make sure we'd return again, and if when we were walking out of the screen the subtitles were functioning again.
Not sure we will even return to use our replacement passes after this experience.