Richmond Hill Bakery

I can see why recent reviews have been less than glowing. The lady behind the counter seemed to have mastered the art of making customers feel unwelcome. No smile, no basic courtesy, just a stone-faced glare when asking simple questions, as if I was personally inconveniencing her by existing. At one point, I genuinely wondered if I had unknowingly signed up for an interrogation rather than ordering a coffee. Speaking of which, the coffee was good, as one would expect from a bakery, but when the service makes you feel like a burden, it’s hard to enjoy it. A little warmth and basic customer service training wouldn’t hurt!

The female staff didnt want to smile/talk/serve us (we are a couple of asian young ladies) while when locals walked in she greeted them in friendly attitude and smiles. Cake is too moist. Portion is alright. Coffee... cannot be rated as a nice cup, starbucks does better than they do. A highly disappointing visit.

We had a very nice coffee and pastry at the Richmond Hill Bakery. The staff were very friendly. The ambience was nice. The drinks and food were very nice. There was a good selection of food and drinks. I would certainly recommend a visit if you are in the area.

This cafe USED to be a gem on Richmond Hill. Haven't been for a while so went today. Such a shame... now... a soulless, cheap rent looking cafe - but charging exorbitant prices. Every piece of food stuffed into a single use plastic bag, even if eating in. All the lovely gifts and candles have been replaced by bulk order cups, packets of napkins etc. Not worth the walk up the hill and definitely not worth the prices. Won't be coming back

Not friendly / no WiFi or signal -- Important note: I had no phone signal in the café and they have no WiFi. I stopped for a quick coffee and pastry after getting cold in the park, wanted to check my cycling route and ended up doing it out in the cold anyway! Maybe I'm wrong but I think for ~£8 for a coffee and pastry access to signal / WiFi is a minimum expectation in 2024. I had good expectations based on reading reviews but was very disappointed with my experience. The staff seemed to pick and choose when to apply customer service - a few regulars got a positive interaction, warm smile and welcome, others (myself included) got quite rude service. The staff were cold to me, and seemed irritated by me being there! After serving me one of them walked off and loudly complained about being open on a Sunday; the other looked at me with disgust when I asked about WiFi and then watched me leave later again in what looked like disgust! (For reference I was polite, well dressed, clean and used all proper language; and not being a cheeky remote worker taking the mick - I ordered coffee and a pastry, no laptop/tablet, stayed 20mins).

I had a great cappuccino and a slice of cake. I took the cake 1 minute after I broght my cappuccino at my table, I wish they told me in advance that if I bought the hot drink&cake together it would have cost less as they have deals for drink&cake.

At first glance, this place seems like a quient village café fitting for it's hilltop location, and I think with their rose-tinted glasses, even the locals have been deceived. However, to a seasoned outsider, you don't have to look far to see the cracks and crumbling facade on what was perhaps once a place to be desired (certificate of excellent 2015 have yet to be removed from the front door) What a difference 10 years makes. My guess is a change of owners saw an opportunity to continue to get custom, but without the need to uphold a good standard of cleanliness, quality, and customer service. The only nice feature of this café is the beautiful artwork for sale, but this can not be said for the unloved and run-down nature of the establishment. Can you really call somewhere a bakery if nothing is baked on site, and is it really nice to leave notes instructing customers of the exact moment to tap their card because the staff have got sick of customers tapping at the wrong time (so annoying right). Presumably this note is not for the locals who now know exactly when to tap, and who are greeted in a far nicer manner than someone who has just stumbled on the place in search of a nice place for a refreshment. Notes are even left on the door as a reminder to close it, presumably because this is cheaper than actual fixing the closing mechanism, and the same applies to the tap in the bathroom as this is on a constant drip unless you kindly obey the notice to turn it tight enough to save a plumber having to be paid to do the job instead. And finally, if your coffee contains remnants of freshly squeeze tomato, it is because staff feel it is appropriate to eat their midday snack right next to where your beverage is being prepared. One a plus side, the coffee did taste quite nice. This place has some nice outdoor seating allowing you to take advantage of the sunlight, but any other advantage are the ones they are taking of you. It is just a shame we can't see many reminders that if you weren't there in 2015, you missed the best of it. This feedback will most likely fall into death ears as far as the bakery is concerned, but for you customers out there, I thought you should know what you are getting into/paying for.

Spent £3.90 each on two almond . (Croissants were all already pre-packed in paper bags) Disappointed to discover upon opening that they were not croissants, and aside from the despondent flakes on the top almonds were barely involved in the bake. What we got were two dry disappointing (at best) brioche dough rolled into croissant shapes with nearly a handful of flaked almonds maybe thrown at them. Absolutely no trace of lamination. We made a point of buying from a local business rather than sainsburys (5 doors down) which is a shame as I feel like for half the price we might have got what we thought we were ordering. Had “the bake” actually been a croissant or fully committed to being almond flavoured I might have been more generous in my review.

For us, it was the coffee, and the ambiance. As visitors to Richmond, we enjoyed visiting with the owner, hearing his story. This was totally a local spot.

We drove from Heathrow to here. Nice cute place with yummy treats. The staff were nice & friendly

Great freshly made food inc cakes and sandwiches-the brownies are to die for!! Vegetarian options and freshly squeezed juices.

First and last visit to this cafe. The interior was cosy but the attitude of the staff were absolutely atrocious. It was my first visit and the way they spoke to me were rude just because I had not read the sign on re- ordering my drinks at the back of the store. At the back of the store there was another long queue just to get my drinks ordered. They need a better system for this.

On the way to Richmond Park and stumbled upon this place. You can tell this place is frequented by the locals. Charming and rustic interior with an irresistible selection of cakes, pastries, and flat bread pizza. Service was a bit slow but other than that, definitely stop in for a coffee after adventuring through Richmond Park.

This is a lovely brunch place the ham and leek quiche is delicious, ask for it heated up and opt for the green tea; lovely atmosphere and efficient service

I have lived in Richmond Hill for the last six months and it wasn't until I found Richmond Hill bakery that I truly had a sense of home. Being a stranger in a strange town I craved a spot where there were delicious smells and conversation and great coffees, a place where a person could sit a little longer without getting the evil eye from staff to move on. Richmond Hill Bakery is all that and more. Management under the creative eye of Jo sets the tone, staff members are young and more mature but all there to serve, to smile, to discuss the day. I met kind people, ate delicious food and no one makes a dry cappuccino like Brandy or Ryan! I am home now and treasure my Richmond Hill Bakery mug as I do the memories of this wonderful coffee shop. Thank you! I will return!

This is a very victorian-stylish bakery that just opened up on Richmond hill. It's one of the most charming bakeries I have been to, you could spend hours starring at their breads and cakes, enjoy a nice coffee in the back kitchen and browse through their cute gift shop. Yes - it's a full experience when you go there. The baguettes are warm and crispy, the bread loaves are dense and well shaped, the cakes have style and the presentation is done with taste. A must see. And being French, I know what I'm talking about ;))) Go for an early run along the river and then stack up a nice breakfast at this bakery. A perfect Saturday morning guaranteed :)

Surprised this place only has two reviews, as its on a popular high street and was packed on the Sunday afternoon I was there! Its a very laid-back cafe-cum-bakery-cum-shop. There's a range of savoury and sweet options for breakfast and lunch, although by the time I went at 3pm some of the savoury and breakfast items had sold out. I had the brownie cheesecake - massive slice for £3ish and was so yummy. Not sugary sweet at all. My latte was decent. Its a very kid-friendly cafe, so its not the quietest in the world but if I'm in the area again I would definitely go back.

made a quick stop here on our way to the airport and we kinda didn't wanna leave! they have an honest system here so you can pay after you order or when you're done. the bakery and coffee is split into two parts in the cafe. you order your pastry first then your coffee or vice versa, gives you a chance to explore every aspect of this cute little cafe. they also sell organic beauty products. overall a very nice ambiance and i love their coffee! do try their almond croissant and carrot cake, just enough sweet to keep you wanting more!

Had some lunch and a coffee here today, happened upon it whilst cycling back from Richmond park. Looked nice so thought why not! Glad I did as the food was very nice, and as we had had a cycle felt we could have a chocolate brownie, which is something that always looks so good wherever you go but usually doesn't live up to your expectations! But luckily it did this time! Very nice brownie! Coffee was not bad either, not a huge amount of choice, just the standard espresso type coffees but the quality was good. Price wise came to less then I was expecting too considering the quality so defiantly recommend! My only criticism was you had to pay for your coffee at one counter then go to another counter and tell them your order again for them to make it, seemed somewhat of a faff... But that was the only slightly annoying thing!

A cute, neighbourhood spot, filled with beautiful sweet and savoury baked goods. Nothing compared to what you will get in France, but very tasty treats. Richmond Hill Bakery is around the corner from us, so we have a had a few different tarts, cakes, croissants and baguettes, but eventually stopped popping in for pastries due to the demeanour of the staff. Not a single nice experience. Expect delicious baked goods, but also expect to be ignored or shoved around so the staff can stock the store while making it clear that your patronage is of no concern to them. Why clean a dirty table when you can chat to your coworkers about your weekend instead?

Shame about this place as it's a good location but the staff were rude and amatuerish on the 2 occasions that we visited. Coffee is not great either but it's full of mothers and prams so seems to be popular for that reason. Orange Pekoe in Barnes seems to be the role model for this type of coffee/gift shop venture. Great, knowledgeable staff and high quality food and drink. Hopefully they'll open a branch in Richmond. Am taking my business elsewhere as a local business should know how to treat their customers.

The food is delicious (we particularly love the almond croissants) although pricey. We visit around once every couple of months as a treat but I am constantly amazed by just how rude and miserable the staff are. The food is good enough to tempt me to buy something and take it away but I wouldn't want to eat in there as a result of the staff.

The quality and range of food at Richmond Hill Bakery is very good. We visit 3-4 times a week and the bread and cakes never fail to impress. Not cheap but worth it, although some of the cakes are unquestionably overpriced. However, the real let down is the staff. Aloof, occasionally rude and with no interest in customers. A real shame. Serving great food clearly means the staff don't feel they need try, so they don't. Should be much better and a more enjoyable experience but the product is worth trying, just don't expect a friendly welcome.

Small kitchen where they prepare coffee at back of shop is very dirty. Filthy skirting boards. Handling (filthy) cash and then handling and preparing food with same hands without gloves or anything that stops transmission of dirt and infection. Floors are dirty..especially in the small 'kitchen'. Aprons of staff serving are very dirty. There are cloths lying around that are dirty and breeding germs. Food is out in the open allowing people to cough and sneeze over then..not to mention the airborne infections that are transmitted as a result of food being exposed immediately next to where many people each day come in. Window in 'kitchen' is open - allowing in infection from sewer pipes in very close proximity. Extractor fans are best to remove some airborne infection -- providing the filter is clean and works. There was no evidence of extractors other than an air conditioning 'extractor' in the main shop and this was not working. Food on offer in general is not a healthy selection either. They take cash. Where do they spend their cash? They are certainly not spending it on what has been up until now an apparently thriving business. The shop is very below healthy standards and is certainly not recommended to anyone.