Sima E.
Google
I was excited to try Richoux many years after closing down as we had one on our high street and it was a much loved restaurant by the locals.
I went the first time in the first week of January and it was closed. In fact it was closed that entire week for some reason which was odd considering it was launch month on arguably the busiest and most high profile street in the world during the start of the winter sales.
I went again ravenously hungry last Monday and guess what? Closed again! Apparently they're closed every Sunday & Monday. Another couple arrived after me the other day and the gentleman’s exact words were ‘I’ve not been to Richoux for 15 years and when I do, it’s closed’.
Finally I went yesterday on my own, on the last day of the 50% promotional offer. The lady at the door walked me in but she looked unhappy and didn't smile - it wasn't a welcoming start. She asked for my reservation but I didn't have one. She asked if I would be happy to sit at the bar and I told her I would prefer a table if she had one. She kindly sat me down at a table and I double checked with her about the promo. She said I needed a reservation in order to use it. I asked if I could make a reservation there and then and she said yes. So I went to the website but it wouldn't let me reserve for the current time. She said it was because they didn't have any availability. I asked if that meant I had to leave and she said no it's okay I'll add the promo to your bill. She could have just saved me the hassle from the start but I felt on edge, wasn't sure if I was staying or leaving which wasn't very nice, nevertheless she did make the arrangements and handed me a menu.
My waiter was lovely. He was pleasant and smiled. He explained the different sauces etc. asked how I wanted my steak cooked (medium) and if I'd like for him to pour my coke into a glass but I didn't want to so I'm glad he asked. My food arrived quite quickly and the steak was lean, tender and perfectly cooked - pink in the middle, a little crispy around the edges, meat juices contained in the serving bowl; and very flavourful. The frittes were crispy and everything was perfect.
The decor was beautiful and well considered.
The Management Staff took it in turns to check that everything was to my liking which I appreciated. The coke was £5 for a small 250ml bottle which was extortionate.
The ambience was just right. Not too loud, not too busy.
The WC was clean and well stocked.
A waitress then attended to me for dessert. I asked for their famous hot chocolate. They used to serve milk chocolate shavings hot chocolate but this time it was thick dark chocolate although it was served in a silver pot just like I remember it. However the drink was very rich and the Chantilly cream had both crispy bits in it and chopped nuts - it tasted a little floral or some kind of a scented flavour which I didn't like.
All in all, the food was very good, the ambience was perfect but the service and management are a little rough around the edges in some places which lets down the overall experience. Something definitely to work on as I was beginning to seriously doubt the legitimacy of the business until I eventually found the opportunity to eat there.
Thank you nevertheless for your hospitality last night, I enjoyed my dinner.