Paul W.
Yelp
If we had skipped the whole bill fiasco we would probably have given 4 stars.
I'll start with the good news:
My g/f went a la carte and got the special of the day Thai noodle soup, which she said was a bit salty, but pretty good. She then got the hake which she thought was excellent.
I got the three course special, starting with the salt and pepper prawns which were messy to eat, tasty, but a little overcooked. Then I had the whole plaice (with a side of chips). The plaice skin was grey and flabby (not crisped at all), the fish was cooked well but not seasoned that much. The roasted red pepper with it was nice, but didn't really complement it. For dessert I got the sticky toffee pudding, very good (but nowhere near as good as the Ramsay version).
I should have led with that I'm more of a steak and shellfish guy so most fish is not going to get me ecstatic, but nevertheless I think they did a competent job.
We also got a beer, ginger infused, that was very good, and a cocktail that was also very good.
The staff were mixed, most very good indeed, one quite brusk and not exactly warm.
So not blown away, but competent.
And on to the bad news, the bill:
I got the 3 course £23, and I made a point of saying that I was ordering the 3 course while my g/f was ordering a la carte. The bill came and we paid it, but then looking closer I saw that they had used my g/f's cheaper fish meal to make up the 3 courses, meaning we were overcharged by £3. I brought it to their attention and then the excuses started. Three waitresses were involved in the following dialogue, all scrambling to come up with their own version of why I was wrong. "It's the computer that does it, we have no control over it". Well that's not true is it? If you know the computer is going to choose the cheapest meal then ring it up as two bills. Then came "Nobody has ever complained about it before". Or in other words I'm a cheap bastard who should just pay up and get out. But wait, that also means you know its ringing up wrong, but you never let on to your customers? And then "Well we could put £3 back onto your credit card if you want." Or in other words it's going to put us out to fix our error so wouldn't you rather just leave? I said yes, thank you I'd like the £3 back that you stole (well I didn't actually say that) and they grumpily did the refund, then ignored us as we left.
What a shame, it could have been a great experience, they could have easily resolved the issue, but instead they chose to get confrontational, almost winning £3, instead definitely losing a customer.