Ryan M.
Yelp
First off, been here before, the food was good, the beer was better than most in El Paso. But I'll never go back here or recommend it to anyone coming to Ruidoso.
Called inquiring about reservations, told it's first come first serve and I should expect about a 15-20 min wait. Showed up, 3 adults w/ 3 kids at 5:30. Was told I was the 2nd name behind an 11 top, and should be able to be seated in 5 min due to a few tables just waiting to be cleared upstairs. 20 mins later I watched them clear a 6 top at the front door downstairs, then split it so they could seat two tables of 4 who had shown up after my family. After waiting another 10 min I asked about how long we were looking at, the woman at the door told me she would go upstairs and check on the table, she returned to inform me that I was now looking at probably 20 min before we could be seated. We left...
I don't know if the elderly woman working as a hostess at the door is an owner, a wife, family friend, or simply a pity hire due to her old age, but she has no business working customer service at a restaurant. She lied to me and several other groups about wait times, and seating availability only to double down several times about how soon we will be seated. She obviously has zero idea about how food service works, customer service relations, or kitchen service/food service times.
Side note: an obviously drunk group of six made their way in during my wait, the bartender had no issue serving them, fingers crossed they weren't driving home, but I doubt anyone is that lucky.