Rise Mundelein Lounge

Had an incredible time at the Miss Grass event with the lovely brand rep 🩷 also our hostess/budtender Jorden made us feel right at home 💜 sooo informative & definitely planning more visits to the lounge!

First I was one of 3 groups that came in at the same time. Once checked in, all parties were seated. Everyone was getting service, except for us, when we had gone up to the counter after about 15min just sitting and waiting, we were told to sit down she’ll come around, as she tells us this proceeds to talk to every table. At this point, everyone is already smoking, still nothing was offered for us to smoke out of, we’re the only table that actually bought weed before entering lounge. After about 30mins I gathered my things, before she started to walk our way trying to tend to us. By this time, I had already lost interest. All in all just might be the person who was in the back, she either needs to improve how she serves customers, or just find someone that’s more tentative.

This place is managed impeccably the staff is super nice Especially Denzel very knowledgeable and courteous. This place has been a long-time Jewel of Mundelein!

Johnnie Blaze was an awesome help!

Joe was so helpful and knew his stuff. He took the time to hear me out and gave me really good suggestions. Thanks for the great customer service!

Had an awesome experience thanks to Mike B. I asked for recommendations on which edibles were the best and he was extremely helpful and had a great positive energy. Always appreciate an awesome customer experience. Will definitely be back. Thanks Mike!!

This is my go to place solely because this staff is freakin' awesome! Main shout out goes out to Juan and Johnnie Blaze for always making a brother feel at home after my 12 hour workdays! Thank you and keep up the good work

I've been to other stores like rise in a different state. Selection is nice but the taxes are insane. It's still a good place but taxes lol

It's many years later, but they reversed this policy pretty quickly after they rolled it out. My experiences with Rise since my original post have all been positive, and I love the convenience of the Roll-Thru.

WHAT THE DISPENSARY?!?! This place is BEYOND cool. The prices are crazy, I got an ounce for what I'd get half an ounce on a good day. The prices are just where it starts. Client experience is next generation and sets a platform for other dispensaries to follow. 1. Prepaying by bank transfer is far easier and has no fees. I also know up front what my discounts are and how everything was coded into the system. Finally, true self checkout for medical cannabis. Ironically it took ages for the regular pharmacies to roll this out and it doesn't even work for controlled medications. The fact I can get my medical cannabis this way shows that Illinois and Illinois dispensaries are paving a tech forward future on the cannabis landscape. This also likely is going to place downward pressure on prices as it becomes cheaper for dispensaries to run with less overhead fees. 2. Roll thru dispensing. WHY DONT OTHER DISPENSARIES HAVE THIS?! We drove up, they opened the sally port we drove in they closed the door and secured the area like we an armored truck picking up bullion from Ft Knox then I signed off on my purchase and they handed me my medication they buzzed open the second door and we drove off. Zero wait zero problems looking for cash or my payment card. THIS is how dispensaries should function. Thank you RISE for showing me what the future of Cannabis dispensaries should and will hopefully look like.

As a medical card holder their ease of helping you with what you need to help your symptoms is fantastic. Helpful and knowledgeable staff.

Now that I've been going here for a while and got my medical card, this is the best dispensary in the lake county. Everyone is very nice and great deals if you're a medical patient:)

Always a pleasant experience coming here, very well organized and efficient as always using order system before stopping in, staff always courteous and pleasant. Thank's!

Very positive experience every associate was pleasant and professional. Give a shout out to Angel who worked at the checkout. He was very informative and was a pleasure to work with.

Ah, one of my favorite places on earth. I don't think any place of business has better customer service from start to finish than these guys... except for maybe a 5 star resort in a different country. Excellent green, always a great variety to pick from, and a great value especially if you are enrolled in their point system. I love this place. Keep it up. Keep rising.

When are you going to get it together. You expanded your facility, but now you close the medical side? What? You don't have enough employees. Why don't you close the recreational side. Went there on a Monday the only day they give medical a discount. And are we suppose to be happy with your crappy 15% discount? It should be at least 25% like zen leaf and curaleaf. It is the medical community which made you grow? And you don't even take care of your medical patients.

Great selection of products. I'm a recreational user and mostly stick to flowers. But price shop around...RISE tends to be on the more expensive side. Picture attached for an example...even with a 20% discount RISE is still more expensive than the REGULAR price somewhere else local. Not hating but just validating my concern. Until IL becomes more competitive, some dispensaries will take advantage of that.

Efficient. Runs a lot of great sales online. If you don't use the online system, there are kiosks inside that are easy to use. Wide selection, helpful budtenders, clean, well-lit, safe space. Sometimes this location can be pretty busy so you may have to wait outside before getting inside. Plan accordingly for the weather. Reminds me a lot of some of the fancier dispensaries in Toronto.

Nobody tells y that the lounge is 21+ idk why they have alcohole when it a medical place to chill

Their prices are ridiculous. 30% OFF! Yeah, 30% off the price they jacked up so that the price is still the same. No sales on anything worth buying unless you have Trump's money. Can't wait until Wisconsin legalizes so I can forget I ever went here.

Good selection, good prices, staff is nice, friendly, and competent. The set up is less than ideal, there's a two step process to open if you don't order online. Basically, you have to order online in the building, it seems unnecessary, why not just let me walk up and order? Probably because this place is very busy, maybe the busiest dispensary I've been to. Still, if this place had a decent parking lot closer to the entrance, it would get a four star review. The parking situation is not consumer friendly, don't come here in dress shoes. The unpaved, uneven, gravelly lot is best traversed in sturdy hiking boots. It is a bit of a hike from the lot to the door, sort of the distance you might expect to see a live football game.

If I could give a zero I would. They're racist and refused me service because I'm not from this country Update. My bf went in and they gave him expired products. It was like powder.

We bought 4 0.3g disposables (for $140!). Two of them stopped working within a few hours. They didn't want to make it right, instead trying the ol' runaround. Would not recommend.

I've been driving here from Wisconsin for a few years and it's worth every extra tax charge lol. I always treat myself to the 'Smoke-easy' lounge after I buy. I can try a never ending supply of smoking gear and get instructions on how to use the more advanced kung fu pieces. They've updated their parking lot 100% so no complaints there anymore. 10/10! Great employees as well!!!

Rise is my go to! The employees there are all cool.but Merry has always been very helpful and friendly she's a cool chick! lol

Extremely overpriced garbage for the most part...I would only buy revolution products from here or tales and travels...Illinois is general has a bunch of total crap products in their inventory I'm honestly surprised when I see people paying top dollar for crap products that the bud tenders are promoting...it's a bunch of nonsense...do better stop taking advantage of old smokers who don't know any better and do yourself a favor if you're reading this review and only stick to revolution and tales and travels products you will see a huge difference in quality.

This is one of the best ever pot shops..... they are very helpful and a pleasure to work with. Lots of options and choices from a varied selection.

Y'all finally fixed the parking lot!! Great job and updating my review as promised. Great staff and usually pretty quick in and out. Super grateful I can avoid the off road safari as part of my dispensary adventures!

The only reason I go here anymore is because I cannot get a specific product elsewhere. There was a time when all we had in northern IL was Rise but now with dispensaries everywhere there's no reason to put up with this disorganized place. Every time I go there, there's a new change in the procedures that make no sense at all. For example, they opened up a new room for Medical after they discontinued the drive-thru (with no explanation or notice). I stood in line with many others for 45 minutes with some people who could hardly stand. A few chairs would have helped but apparently Rise could not be bothered to care for their customers. Staff is either unwilling or unable to answer questions and forget about sending in a question on their website; they simply will not answer you. Glad to take my $$$ elsewhere.

Preordered items online at at 2 pm. Got the notification at 430 it was ready. Waited in line for 25 minutes outside in 41 degree weather just to wait another 20 minutes inside. 45 minutes, I have never spent that amount of time in any dispensary in any state. Anyone who is visiting the state skip rise altogether. Anyone reading this be forewarned, there is absolutely no incentive to order ahead. If you want a good customer Experience go to hatch in wheeling or sunnyside in buffalo grove. I have never had to wait outside anywhere I've preordered from.

Love the lounge, it's a much needed vibes! The staff is great & never misses a beat with service!

Went to the lounge as part of a birthday celebration, where you can choose the product you want and order it to a table. There you're provided rolling supplies and other tools! If you don't know how to use something the staff can help you, and it's a very chill environment! There's a 2 hour time limit, which is plenty.

I've been here twice so far and both times was a pleasant experience. First time was pre-COVID (what a luxury!) and I was able to get in and out in a relatively quick manner. I wanna say I was only in line from start to finish 30 mins. However, since they instituted the waitlist (which is actually cool once you figure out how it works), it has drastically cut my time in line to maybe half of what it was. Now that crops are finally being harvested from being planted earlier in the year, you're going to start to see more offerings available for rec users, which is awesome! I love their selection of vape cartridges, but unfortunately I couldn't give you any additional insight on other offerings they have. I might try some edibles soon but when you have the ability to make your own, having someone else's just seems kind of pointless, you know? Until I learn how to make my own vape oil, I'll keep coming here for their weekend cartridge sales. Friendly staff and streamlined service. I also like that they have a rewards program. I have no idea how it works but I do love me some perks.

If you like your money please spend it at another dispensary. Or if you like to wait forever in line and then find out what you order is not available or not as described then visit Rise. I think they use to call that bait and switch. Technically, an illegal practice. Good luck!

It's fine. You can buy weed legally. Yes it's taxed. Yes there are lines sometimes. I'll still take it over buying a bag of schwagg behind a dumpster

Whatever you do, don't go to this place early in the morning. The items I bought went from 20% to 30% off by the time I got home. So by going early in the morning, I paid an additional $22.50 for the same exact stuff.

Nice selection good prices. I like weed, weed is good. I like to taste it when I eat I like to taste it when I smoke.

These places are a total rip. The flower purchased was useless, had no smell, and looked like all the kief was tumbled off of it. Commercial growers don't understand that clones get weaker and weaker as they cut and plant generations. I'll never, ever, ever go back to dispensary again. F#$! that.

The bud tenders were excellent. Definitely worth checking out. I love the different Rhythm strains that are available to try.

My two star rating is on the industry not just this one store the industry itself is gouging the hell out of us medical patients. You might have thought when they weren't recreational they would've gave the Medical a bigger break after all we are the ones who put them in business when it was only medical allowed in Illinois. but they don't. 420 was a joke!! I paid less for flower before the 420 deals than I did during the 420 deals. rip off!!

Orders are usually wrong and the debit credit system over charges every time. I called about this problem and spoke with Kimberly Write who said she was the "manager of the whole store" she was very rude. Talking over me and yelling. Once she started yelling I rung up. She then proceeded to call me on her personal cell phone and when I didn't answer she started texting. Not sure how this is expectable. Terrible behavior never going back.

They have very good prices and excellent selection. They also have military discounts. When I go there early weekday mornings there is little or no line to wait in. The staff is very knowledgeable and helpful, they will help you find what you want even if your not sure.

I don't understand why their parking lot is so terrible when they have been open for two and a half years?? They've banned street parking all around the store and their parking lot is disgusting, full of potholes, and unwalkable after it rains. They have literally remodeled their entire interior and expanded it already rather than simply pave their parking lot. I know they have the revenue to do better than this.

I frequent this place quite often and everything about the actual store is fine. It's the damn parking lot that needs to be fixed! Everytime I come here, I damn near ruin my suspension. It is disgraceful to make your customers drive over 50 pot holes just to come spend their money with you.

It was my first time there. I went for the Crafters, as I am one myself. I didn't try anything but bought some items. All Rise staff were very nice to me, and I felt welcome. They explained everything very nicely and I learned a lot.

First time visiting this place and I was impressed! People were friendly, the "tender" I spoke with was very informative and nice as well. Explained what I was purchasing and suggested others for next time. Wish I had more time to look around, the place was huge! Will definitely be back.

Went to buy an eighth of what was listed on their website as a hybrid strain, as sativa strains give me a racing heart and anxiety. 74 bucks, the guy hands me the bag. Get to my car, and right on the bottle it says in huge letters, "Sativa." Go to take it back in and you'd think I committed a felony. Security guard gets inches from my face, maskless, despite being me SUPER calm, and tells me to exit the front of the building repeatedly like I'm some criminal. Repeatedly interrupts me explaining to him. Tells me to take the product back to my car and return with a photo of it with my receipt. I explain the situation to a manager upon returning who snottily tells me, "Well they showed the item to you before you left!" No, no you freaking didn't. I was handed a bag and my ID and sent on my way. Legal or not, these are still drugs. And if you have no experience with theee strains, which are super potent, giving someone something different than advertised is potentially dangerous. There was ZERO reason for me, a kind, respectful human being and customer, to be treated like this. If you cannot label your products properly, you shouldn't be dispensing medication to people. And lastly, the manager told me, well, we don't know what the ratio of sativa to indica is on the hybrid strains we receive. They don't tell us. Then why the hell are you dispensing drugs if you don't know? I'd think knowing what's in a drug kind of matters. Just absolutely disgusting to treat a customer this way, and the security guard that got in my face and was insanely aggressive for no reason other than me trying to speak to a manager for an explanation should be fired as well. Your business needs some competition locally because people need options besides these rude human beings and the counter full of kids you employ who don't even look like they shave yet. Absolutely ridiculous the way I was treated. Glad my video camera was on and I am a news reporter so I cam show this to people and to my congressperson. Maybe then you won't think it's funny anymore to treat people this way.

There's nothing middle of the road with this location.... their features are either really great or really bad. LOL. But, this is my current designated medical facility so I'm tied to it for now. The EXCELLENT: - Customer Service / Employees: every time I've been here the person helping me (even down to the guys working the line and checking ID's) have been SUPER-friendly and super-helpful. They are truly just great. And it's noticeable. It keeps me coming back. - Location: they're set back in an industrial area so it's easy to get to and easy to get in and out of. - Employees. - Following COVID protocols and take it seriously: They have tape lines to mark 6 foot intervals for the lines and I've seen them asking people to please stay on the lines to maintain distance. They've also got up acrylic walls between you and the staff inside (see also negative of that down below) - Employees - Nice interior: nice, bright & clean, has a couple different "seating" areas, public washrooms available - They have an "outreach" team: They can do things like help you get your medical stuff all setup, give you a packet of info, answer all your questions,etc - Nice selection / love being able to shop online and then just go pickup The Not-so-great: - My biggest complaint is not being able to hear. Due to the pandemic they have acrylic walls up inside, in-between you and the staff waiting on you and so you can't hear anything when trying to talk to them!! I'm a total noob and have a lot of questions about things, and it's SO frustrating to not be able to hear the answer. It truly pisses me off. This will be the reason i switch to a different place. The next complaint below also plays into this.... - The size of the building: it's TINY. You can't hear anything because there's 25 other people all talking so close to you. The actual place to talk to someone and get your product is super small but they have like ten checkout counters all in this one tiny location. They really need a bigger location. - Due to being so tiny, you have to wait in line outside to go in. They are ALWAYS busy, hence there is always a line. Now even though this sucks, they've tried to make it a bit better by putting up a tent over a portion of the line so at least you're covered from the elements. And at some times they even have staff outside in the lines helping ot point you to correct line, checking id's, etc. - Luckily I'm a med patient, so i get to park close. But for everyone else you're supposed to park in the lot across the street and from what I've seen it can get kinda gross (muddy/full of puddles/etc) - Cash only. Now they do have an ATM on-site, but it's just a pain. I hate dealing with cash and never have any on me. I can't wait till they get a credit card processor again. - Website details are seriously lacking. There's hardly ever much description about the products. I dont know if this is a "rise" thing, or if it's due to state laws or what the deal is. But it's frustrating to buy stuff blindly without more description of a product. - Product rotation: they seem to rotate things really fast. Which is hard if you really like a product and want to re-purchase and then they dont have it any longer. I've already had this happen a couple times. I see the benefit of rotating, but it also kinda sucks. --------------------------------------------- I want to get a little deeper on a couple things.... Being a noob i was definitely intimidated to go my first few times because what I had assumed is that all the employees would be weed-snobs and kind of act like condescending dickheads. But I couldn't have been more wrong! They're all so happy to share knowledge and give recommendations and just chat about product in general. This put me at ease and they've helped me make some great picks!! The day i got my medical paperwork from my doctor i headed to Rise and worked with Sam from their Outreach team. She was truly a rockstar and spent a lot of time to help me get all registered with the state and everything, educate me, and gave me a packet of helpful information to take home, etc... It truly made my first experience with a dispensary ABOVE AND BEYOND my expectations. She knew her stuff and was so great about helping. Another person who's spent some time with me is Amy. She's helped me make some picks based on my medical history/pain needs. She sat and chatted with me, gave me her email in case i need to chat, etc. She's been great. overall this is my current medical facility and so I'm tied to them. Just out of curiosity I'm sure at some point I'll switch to another dispo to see how the others work, but i truly appreciate for the folks here at Rise in getting me setup and educated and comfortable with the whole process and purchases. THANK YOU to the team at Rise.

Great customer service, taking serious precautions during the quarantine. The inventory gets bigger and more consistent every time. Pricey, but so is every dispensary. Even the security guard, outside, is super cool!! Being the only one around, they could let service suffer but they never have!

This was my second time at Rise and even thou you need to log in on their website and get into the " que" to then wait in your car for a text saying they are ready to serve you, then you wait in line in the parking lot, then you get called in to show ID and wait in another line, then you order on an iPad or on your phone or in person, then you wait to be called to pick up your order. Even though that sounds like a huge hassle, actually it's so well run and everyone is on it, it is a good experience. It can be quite intimidating to go to a place like this but let me assure you that they make it as quick and painless as lossy for us as the consumer.

Great service. Nice ambiance. Great selection of smoking and dab devices with amazing instructions by staff.

It can be intimidating if you're not sure what to expect, so this is for you! First of all everyone is super nice, very professional and helpful. You order online (not in store) and after submitting your order online you will added and in "line" to enter and pick up your order. (They are doing it this way I presume to keep a manageable amount of customers safely both inside the dispensary and outside in line. Smart if you ask me! I appreciate it) You will get a text message once it's time to get in the outside line (you'll see the line and also the security guard that you can talk to you if you have questions- I just wait in my car and chill till I get the text) then you just line up outside will be told once to enter. There they will check your ID, and you move through the inside line rather fast to the checkouts, pay for your order and youre done! Yes, there is tax. Yup, it's pricey. Heck yes, its worth it. High quality edibles, super knowledgeable, friendly and professional staff with top notch customer service.

It's my go to spot for legal drugs, my biggest concern and erk is this is a state funded marijuana shop asking it's customers if they want to donate their change to saint haven. If I'm coming in regularly or even a few times a month and dropping at least 100 bucks I do not want to be asked if I want to give more of MY change to a charity. Cut prices so you can do that without putting the burden on your customers or don't donate at all. You guys have too many other problems ( debit system crashes, lines constantly changing) to be trying to implement a donation system. You guys don't even have a glass recycling credit system. So focus on those issues before asking customers for even more of their money