Josh C.
Yelp
Anyone may feel free to contact me about this review at any time. I do not write reviews regularly on here because I typically only review places on Google Maps, but this was such a negatively memorable night that the business practices of this place deserve alerting everyone possible.
On 2023 Saturday, Nov. 4, what was supposed to be a significant birthday dinner for a member at my table ended up being the worst dining experience we've had all year, and my personal worst that I can remember since moving to this region years ago. This is the first time I have ever rated a restaurant this low on Google Maps, and I hope it will be my last; I don't do so lightly, but if The Cheesecake Factory would have made for a superior visit given such a high-end place, something is seriously wrong.
We were given only a costly 4-course menu for some reason and were not told that there were other options available. One of the courses was a steak for which the server didn't provide rarity options; one ended up being served too raw for its recipient's liking. Additionally, two of the desserts ended up being poorly made, with a gelato tasting like nothing beyond average, and one cake surprisingly ending up like mostly flavorless bread.
At least 2 of the courses came appallingly late (the very first one took as long as 30+ min after our choices were made), even consistently later than parties that arrived after us, yet were served first; one of them was even seated adjacent to us. For some reason, it seemed as if our original server intentionally avoided eye contact with us as he proceeded to serve other tables, and we may never know why.
Worst of all, when my group finally got upset enough to point all this out, the server only apologized and said, "We'll do better next time," with no explanation of why multiple tables were served ahead of us, and his manager gave canned responses like, "I'm sorry you feel that way" (when it was an objective fact that we saw at least 2 tables served ahead of us), and "You have every right to feel this way," instead of simply zeroing in with, "I'm sorry we messed up our order of priority." Let me put it this way: one table with a party who arrived after us received their appetizers before us and FINISHED their entire meal before we were served our last course.
The dodging was absolutely atrocious for such a high-end restaurant, and all they did was comp us drinks and dessert (half of which was subpar to begin with). With such an absurdly long wait between courses and even for the check: given how my group had even made a reservation, all I can think of is that they either silently discriminated against my race and/or against one member at my table who faces mobility challenges and needs a scooter to get around. I suppose if you treat disabled-people-who-take-up-space like crap, they won't come back, giving more physical space for more able bodies to dine and rake in more profit. They definitely succeeded in blacklisting themselves among every member of my party, at least for as long as the current management is in place.