Autumn R.
Yelp
I genuinely wish I had a more positive review. A coworker mentioned this place to us for Valentines and we opted to go...when we arrived (we had a reservation), it was decently occupied, but not crazy packed...there were quite a few tables open but they asked us if we'd like to sit upstairs and we said sure. Upon being seated, (I wish we got her name)...we were greeted by the cutest and most bubbly girl with the sweetest smile...she was so kind the entire time. Like she made the experience. (For the managers, brunette...nicest person ever, constantly smiling...she's amazing). Anyways, the only real downfalls were that we ordered muscles as the appetizer, they were great...but they arrived without cutlery...we mentioned it and kind of started nibbling at it like finger food...but then a handful of servers came upstairs and started chit chatting and hanging around...my only guess is that they were too young to prepare alcoholic drinks or serve them because we watched them hanging around the upstairs bar and talking (about 4-5 of them) and then our salads were delivered, still no cutlery so again...we ate with our fingers lol...we were only the second couple upstairs. Finally I walked to the bar and noticed our server was preparing around 6 drinks herself and mentioned the cutlery and despite the 3 staff members sitting at the bar talking, she immediately apologized and ran to get us silverware. No harm, no foul. When our food arrived though, I had ordered the speciality pasta with gluten free pasta, which I watched her write down and someone else brought it to us...I asked (I do have celiacs, I'm not trying to be annoying) if the pasta was gluten free and he said, "no? Why? I'll just go fix that." He wasn't rude, he just seemed irritated lol. He brought another for me about 10 mins later and it was good! The sauce, pasta and shrimp was perfect...but the lobster tail on top was so over cooked that it was almost impossible to bite through. My partner had the butternut squash ravioli and was bummed because it was almost 100% sauce. The rest was flavorless. Our sweet server seemed overworked and tired, despite being friendly...we waited almost 20 mins to see another person before we could ask for checks or boxes. My food was a 6/10...his was a 3/10...the service overall was a 2/10 and I want to say none of that was our server...she really was sweet and did her best but it felt like she was picking up the slack for everyone just hanging out. Could've been a busy night, but I definitely think people could've jumped in more to alleviate some of the pressure that our server so graciously handled. She was lovely. Our server was a 10/10...but unfortunately with the service, lack of attention and the poorly prepared food...I don't think we'll return, and certainly not on a busy evening.