Alison L.
Google
My husband and I have dined at Quattro several times and specifically always on New Year’s Eve. The reason we returned was because the food and service had always been amazing and always super welcoming by the owner. Even during busy visits, everything ran smoothly and we felt well taken care of in the past. Unfortunately, this 4th visit was a huge disappointment.
The restaurant was extremely busy and seemed overbooked, and it appeared there was only one server handling roughly 16 tables, plus a long communal table in the center that accommodated about 12 guests, along with a full bar at one point. There were about two or three people bringing food out, but no additional servers taking orders. Approximately an hour, those same three men began taking orders, which made it clear the staff was stretched far too thin.
Our server seemed overwhelmed, unfriendly and rude, which unfortunately affected the entire experience. Just very unpleasant. Several times we placed orders with simple specific requests, and they were forgotten everytime. What was most frustrating was that there was no effort to correct the mistakes or even acknowledge them.
Food was as okay. The Ragu lacked flavour, steak was overcooked but flavoured well and the spicy shrimp pasta was great.
As we were getting ready to leave and putting on our jackets, the owner stood very close to our table, which felt uncomfortable. I moved in toward the table thinking she needed to pass, but she said she wanted to clear the table for the next guests. The interaction felt rushed and unwelcoming, especially after an already disappointing experience.
We know how great Quattro can be, which makes this visit especially frustrating. We truly hope this was just an off night, but it did not reflect the level of service we’ve come to expect from this restaurant.
Just based off of last nights (New years eve) experience we unfortunately will not dine here again.
Very disappointing.