Lee S.
Yelp
I'll start this off with I blame whoever's in charge of the finances, the lady working the counter was extremely sweet and god bless her.
This was the only Rivas left in Vegas that I hadn't been to yet. I love the food and cheery customer service, as well as their dollar chicken tacos on Wednesdays. However this Rivas is either having a quality shortage or is under some awful leadership. If it was just the issue I had with the seemingly satirical size of the water cups they offer, I would've reluctantly let it pass. But then to make matters worse, it was a total mess, leftover food and sauce all over the tables, floor and trash cans; warm fountain water that I'm fairly certain had an unintentional addition swimming in it due to the very acidic taste, and best of all the food was prepared horribly. The hard shells of the tacos were all broken and soggy (they weren't sitting in the wrapping, I ate in the restaurant), the chicken was either overcooked (unlikely) or had been cooked forever ago and sitting for a long time until it was dried out.
I can look past the occasional negligence of workers that I'm sure are underpaid for their hard work, however the laughable size of the water cups are a front line example that it's not the fault of the employees but definitely the result of piss-poor management, even the cashier was shocked when she found out the water cups that were being provided. Very surprising for a restaurant that's in a generally more expensive area of Vegas. I suppose that's what happens when an establishment is run by someone who doesn't know the business. This never happens in any of the other Rivas.
I absolutely will not be returning to this specific location, and have sent these pictures to all of my friends that eat at this restaurant as well as posted about this on my social media. Very disappointing and borderline insulting; I highly recommend whoever is in charge of things at this location that they pull their head out from between their legs and get back in touch with reality.
Before you think "water is free, stop complaining", I still gave the company my business; just because a product is free doesn't mean you should make your paying customers look like a bozo for requesting a provided service.