Danny Gaddie
Google
Today, was the first day I have went to River Gallery since last Christmas holiday. My spouse and a friend also accompanied me. We were greeted by a young man, who was polite and nice.
As we browsed through the gallery, the owner, who was sitting at her desk in her office, never even looked up at us. The granddaughter of the owner, who was in another office as we passed by, just smiled, but never got out of her sit either.
The previous manager, Angie, brought life to this gallery. She also greeted us, knew us by name and hugged us when ever we seen her at the gallery or in public. Among the 3 of us, we have spent at least $10,000 at River Gallery in the past 5 years.
River Gallery Owners and management, you both have really dropped the “customer ball.” By the looks of your empty gallery of customers this afternoon, I’m sure we are not the only ones put-off by your lackadaisical customer response. All three of us asserted, while leaving River Gallery, it will be a long time before we’ll be back.