Lucy R.
Yelp
We purchased an annual pass to this amazing White Water park and love all of the fun actives. Whenever we walk by this restaurant and notice the creative food presentations coming out of the kitchen, it saddens us that each and every time we try and get a table in the half empty dining areas, we get the same "we are very understaffed and running a 1 hour wait". No problem, we have been enjoying the great beer selection and tasty grab and go offerings at the two other venues.
But wait, on a cold and rainy day, we see the place mostly empty...and score ! The not very friendly hostess Alexia seats us at a table....boy are we lucky today ! But, no, after sitting for 20 minutes with no server stopping by, offering menus or taking a drink order, I catch Alexia again and asked her if our table was assigned because all of the tables seated after us had a server and were well into their lunch.
"What do you want me to do about it" Alexia barks back. What a wonderful career Alexia has in front of her. Well, you can get your manager, which we learn is Julia, but Julia is actually the "manager in hiding" who refused to come out front and speak with us. Instead, Julia sends Jimmy. Poor Jimmy, the lazy servers and snotty hostess must run all over this guy.
There is no surprise for the 100 + 3 star average reviews this place has received.....about as good as American Airlines. I am surprised however, that senior management does not care enough to do anything and make some changes to River's Edge.
Here are 5 easy fixes:
1. Replace the River's Edge Restaurant Management team and start over.
2. Increase your hourly wages like the rest of the industry and bring in people who care.
3. Re-train your dining room and hold them accountable by working the floor vs sitting in the office.
4. Hire a secret shopper to document any poor server - hostess performance and move them out.
5. Take good care $$$ of your Exec Chef + Culinary team, they are the only ones that care.
In the meantime, to my fellow Yelpers - ignore the "no outside food and beverage" policy they have posted. They don't know how to run their only sit down restaurant, nor do they have enough staff to catch you.