Ashley K.
Yelp
Was very excited to try Riverside Market South tonight, August 18, 2023 @ 7:30p as it had a 4.5 star review! When we walked in, it was very hot and was told to seat ourselves. As our party of 8 sat down, the waitress came over and told us how the restaurant/bar worked, that the beer in the cooler was self serve, and that there was soda on tap, and also told us they were not able to cook pizza. As a party of 8, we only received 4 menus, that were on a piece of paper, that was rubbing off, and was not legible. When we were ready to order food, only four people got to order before the waitress walked away without saying anything. A few minutes later she came back and continued to take the rest of our party's order. All but two of our party wanted water/soda, but was never asked for our order. After we ordered food, we asked the waitress for two cokes, she walked away before we could finish ordering drinks for the rest of the table. When she brought back the two cokes, I asked for two waters, and she stated "I'm not going to keep coming back for each person to order." The way that we were talked to is not professional in any manner, let alone as a waitress. We ordered three different appetizers, two came out 30 minutes after we ordered, and our third came when our food came out. Only two of our party's food came out first, 10 minutes went by before three more of our party's food came out. Another 10 minutes went by before the rest of our party's food came out. One person of our party ordered a HOT hoagie, it came out cold. The waitress stated that "the sandwich wouldn't fit in the oven" and brought it out cold. Another person of our party ordered a HOT hoagie, with no tomato and no oil and vinegar. This hoagie also came out cold, due to the same "it won't fit in the oven" reason, also with tomato's and oil and vinegar on it. The waitress took it back to be remade, and brought it back. They brought back the hoagie, to what appears the tomato's wiped off, and the oil and vinegar was still soaked into the bread and lettuce. Keep in mind, these two COLD hoagies were the last food to come out. We sat without refills on waters for over 15 minutes. The waitress then stated at the end our dinner, "We were about to close the kitchen down before you showed up," and "we weren't ready for a party of this size." Mind you, it was a Friday night at 7:30p, and she took another food order of a different party after us. The food that we received correctly was okay, but the service is horrible. Also to add, it's is very hot in the restaurant. I'm not sure if the AC isn't working, or they just don't have enough AC vents in the restaurant. It is almost unbearable to sit and eat food here. As a place where you serve yourself canned drinks, I am not sure why the waitress service is slow, and rude. Also to add, when we showed up, there was not many people in the bar/restaurant.