jimjohnmarks
Google
Supposed to be a non smoking resort (except for designated smoking areas which do not include balconies), except we’ve been unable to even open our balcony door or use the balcony because of enormous amounts of cigarette smoke from people smoking on their balconies.||Parking is also a big problem because of the restaurants … parking has completely full from about 5:30-9pm on weekend evenings, so you cannot leave your parking space or you won’t have one when you return. They need more designated parking for the resident patrons which restaurant guests cannot access at risk of towing. ||Noise is over the top — screaming, running children way too much. Despite the price, apparently the sort of people who come here believe their children don’t require any supervision of any kind.. Walls are paper thin. Every time our neighbors opened or shut a door the bed moved. Why have multiple pools if unobserved children are allowed to run rampant in all of them? ||The WiFi is shockingly bad — constantly going out on our devices (there clearly are not enough repeaters). Which, given this mountain valley has almost no cell coverage, is a serious issue not a mere inconvenience. ||The batteries in the remotes are near dead OR the remotes are broken — unclear. We had to manually turn off the TV in the living room, struggled to change channels or adjust volume. The remote for the electric fireplace was nonfunctional. ||The water pressure in the shower is lousy. Can’t begin to imagine showering here in winter. You’d freeze. ||La Vista, the onsite Italian restaurant, is very understaffed and the staff needs more training. A woman sat at the check in desk for the restaurant, seemingly doing nothing, while we waited about ten minutes to be seated for our reserved time (not sure what her role was, and I’m sure it wasn’t to seat people, but it just looks bad to keep people waiting while a staff person is sitting around). Our server was very sweet but not well trained — we ordered a bottle of sparkling wine and she tried to CUT THE CAGE (muselet) off the cork with a knife instead of unwinding / pulling (we had to stop her before she hurt herself and teach her how to open a sparkling bottle… she said “well every bottle is different,” but it was clear she had never opened a bottle of sparkling/champagne before, as they basically all work the same unless they happen to have an agrafe (which is admittedly VERY hard to get open but unlikely to be on any bottle of this wine list of exclusively mass produced wines)!!). It took us over 30 minutes to get our check and get out after declining dessert — a problem that was NOT A PROBLEM for other tables (a couple was seated, ate, had dessert, paid, and left while we waited for our check), just ours (she seemed to have too many tables but was very sweet). There were also several people who walked around in the grounds below the restaurant smoking (not a smoking area), meaning we all got to smell it while eating, and the staff was oblivious.||The one bedroom room layout was very well done, that’s about the only positive thing I have to say about the resort, sadly.||Definitely won’t be back. Shocked at all the positive reviews this place has.
