Tim Cetinich
Google
Shockingly disappointed. Holding the name Rixos “Premium”, our experience at the hotel was far from that.
The rooms are very outdated, dirty, even some furniture broken and literally hanging off the wall. We had to request a room change and the second room wasn’t much better. Amenities in the room aren’t any better, very outdated TVs with only cable TV, WiFi doesn’t work, shower water doesn’t stay at a constant temperature so you end up burning or freezing yourself.
The beachfront and pool is complete chaos. Not enough sun-beds to accommodate hotel guests so you borderline have rush there early to get a sun-bed and if you’re lucky the sun-umbrella isn’t broken. Towels are provided but most are dirty “because of the machine.” The space is completely overcrowded barely leaving 30cm in between beds, which just makes you feel like you’re packed in like sardines and creates a maze to walk around. Probably the worst part is that the whole area is also open to public who end up taking space from guests and then use the “private” swimming pool.
Nonetheless most of the staff were extremely friendly and helpful, trying to help where they could. The dinner buffet was also nice even though the themed nights were incorrectly publicised.
All in all, it’s much more worth getting a cheaper hotel with nicer rooms nearby and then going to the Rixos to use its beachfront free of charge. Unfortunately nothing about the hotel is 5-star let alone premium.