J B.
Yelp
Normally we like Rizzi's Pizza, even though its sometimes on the greasy side. But last night I had a bad experience that didn't sit well with me. I ordered my usual meal of pizza, chicken and Jo Jo's. When I got my order, I did what I always do-check to make sure it's correct. When I opened my boxes, I realized that they gave me two orders of chicken instead of 1 order of chicken and 1 order of Jo Jo's. I immediately told the girl what happened. When I tried to hand one box of chicken back, I proceeded to tell the girl I had my hand in both box's looking for the Jo Jo's. She said just keep them and she will get our missing food for us. I said okay- thanks, thinking that was the end of the conversation. Boy was I wrong! When the girl comes back with my corrected order- she informs me that the manager/owner wanted 1 of the boxes of chicken that I hand my hands all over back. I said-OK, no problem- but remember I did have my hands all over the inside of that box. She said that manager/owner is aware of the situation, but they still want the extra box of chicken back. She then thought about it for a second and said just keep the food- I'll deal with the repercussions with management over this later. As I was driving away - I thought to myself, that is just gross! I was tempted to throw the food out I just brought, as I had images running through my head, of them doing this with my order to another customer and then turning around and selling it too me. I feel that since they were in the wrong and made the error, they should just have let me have the food. If that was my restaurant I would have done just that, instead of it being thrown in the trash.I have always been told once the food leaves the establishment- it can't be returned. Unless.... they were going to try and resell it...
On a side note: When Rizzi's was at Summit Mall in the 80's they charged my credit card 47 times for one pizza!! Two months later I got my money. After giving them another chance- last night was the breaking point, I'm done!