Stephanie C.
Yelp
- Multiple bathrooms at almost every corner upstairs and downstairs. All gender neutral. One side being urinal and stalls, and the other being just stalls.
- There's a ton of things you aren't allowed to take inside. There's also bag size restrictions, so definitely go to the venue website FAQ for the prohibited items to save yourself any hassle.
- There's 3 parking garages around the venue that are easy to access, the venue website lists 3 parking garage addresses nearby, but the one located on 80 guest street is the closest (imo) parking cost us 20 bucks.
- there is no smoking area, at all. FYI to you smokers out there, get your puffs in before the show. Also there's no lighters allowed inside.
- I purchased the quick pass, but also the guest room addition pass. They both have dedicated separate entry ways but both have their separate advantages.
- The quick pass is only a fast pass to get in the venue and has its own dedicated line up front. It also has a little sign confirming its the "quick pass" lane. You proceed to walk through a metal detector and they search your bags. If you're trying to secure merch/beat the crowd, this entrance is beneficial because all of the merch tables are right there when you walk in.
- the guest room pass has its own dedicated entrance also, you have to walk past the venue to the far left side of it (do not not go up the stairs lol). You'll hit that right pretty much loop to the back side of the building but also see the signage that says "guest room entrance" this is an alternative option that provides another "fast entrance" inside the venue, but this entrance way is on the opposite side, close to the stage area so not close to the merch. You get exclusive access to this small private bar area upstairs. This room has 2 closed door private bathrooms that are gender neutral, it can get packed with a line. This area also has a private bar, some couch seats and bar seats, one tv monitor that will stream the show/artist performing if you're there relaxing. It has a "self service" coat check area, so if you have " expensive" stuff I wouldn't recommend trying to utilize this because it's just a hanger rack that is out in the open for everyone to use.
- if you plan to buy merch, bring empty/extra small tote bags or string backpacks with you so you can utilize them to keep your stuff secure. Trust - You'll need it!
- if you go through the front entrance, but you also purchased the guest room pass, you need to grab your pass from the guest room staff. You have no option to obtain these virtually because they need to give you a sticker for access. Anywho, if you're looking for how to find the area after entering through the front of the venue: walk towards the stage area, past the left side bar closest to the stage, there will be metal doors at the back wall area near the stage on the left hand side. There will be a set of stairs, and the doors. There will also be a security guard standing by the doors guarding them. You just need to tell the security guard that you entered from the front entrance, but need to get your guest room passes to get entry to the guest room. The security guard will let u through, then you will be lead to a table of people who will give you your guest room pass ticket stub, and a yellow sticker. They will proceed to let you back inside. You can walk up those stairs next to the guest room entrance doors, once upstairs turn left and you will see a security guard standing at the open doors. You will need to put this yellow sticker on and keep it on/secure the entire night for the guest room security guard at the door to allow you in and out of the guest room. (Photo attached of guest room sticker badge thingy and ticket stub I got for the guest room pass as well)
- the stairs to get upstairs are a pretty epic workout and unavoidable, so if you are handicapped or just hate steep stairs, I wouldn't recommend purchasing the guest room pass since it's on the second floor. I didn't see any sort of ramps or elevators to help people. reach out to the venue if accommodations are needed to see how they can help.
- The venue doesn't have a number, but has an information email address listed on their site. They're super quick to respond, so I appreciated that.
- the coat check area downstairs inside is next to the Merch area but seems like it isn't usually open and available. Select shows it is but seems to be rare. The show we attended this weekend they used the coatcheck space for an additional band to sell merch out of.
- My cell service was in and out of service in certain areas of the venue but the spot has free Wi-Fi to connect to.
- plenty of spaces to sit or stand upstairs where the bleacher style seats are and the ac in the place is top notch so you won't overheat. The bleachers are concrete, so not the most comfortable long term seat.
The staff was nice and helpful, but hope this data dump helps y'all!