Scarlette F.
Yelp
So I live 2 minutes from this location and my boyfriend works late, we end up coming here no joke like 3-5 times a week. After the experience I had today, I can honestly say I will never give them my business again and will just drive a little further to Don Tortaco.
I ordered a bean rice and cheese burrito, got it home, cut it in half and all I could see was beans and a tiny bit of cheese- no rice. No big deal, I decide to drive back and ask them to remake it. It shouldn't have been a problem.
I walked inside with my burrito and my receipt in hand, explained the situation and my request and was immediately met with defensiveness and a mission to somehow "prove" to me that there was, in fact, rice in the burrito. The employee was wearing wet gloves (hand sanitizer?), grabbed a fork and dug around in my burrito trying to show me a glob of cheese encasing a few grains of rice. She then attempted to hand me back the burrito as if I was supposed to accept it and leave.
I said no, asked for the burrito to be remade with more rice and said that's not what I ordered. She then turned around, sighed dramatically as if I was being unreasonable, and asked the cook to remake it. Then I heard the cook LAUGH AT ME.
She handed me the new burrito and I thanked her and left but I absolutely cannot understand how or why said employees were so rude and unprofessional when I nicely asked them to remake the least expensive thing on the menu.
Never again. I'll be taking my business elsewhere and you should too.