Rick G.
Yelp
I was in there last night to pick up an Uber Eats order. Terrible, terrible service by the woman working the register.
After hearing her telling other customers to be patient, "or place their orders earlier," when asking about delays, after a 25-minute wait, myself, she provided a 16 oz bottle of Pepsi, when the order was for a 32-oz cup from the fountain.
When I pointed out the discrepancy, she rudely said "well, OK I'll go get it myself..." she then proceeded around the counter to the dispensing machine to fill a cup. This was something I would gladly have done myself, had she simply handed me an empty cup with the top and straw. The service despite the long wait, would have been acceptable.
But, she chose otherwise. And when I pointed out, all I was trying to do was fulfill the order, per the customers wishes (who had noted previous discrepancies in their order notes), she mumbled incoherently and finished by saying, I won't say anything more."
Heaven forbid, the customer would get what they ordered, and paid for... 32 ounces of Pepsi versus 16 ounces.
Her behavior was totally uncalled for, and unprovoked.
I noted there were a number of unhappy customers during my observations.
How unfortunate that a company like Roberto's would have front counter employees with such total disregard for their customers.