Mary Kay M.
Yelp
Booking was fine, though no one showed up for the walk through (or even responded to the coordinating email), yet I did get a reminder for an invoice we'd already paid.
Our survey answers were wiped out, so the design team contacted me to re-do it two days before my wedding. When I said I'd completed the survey already, they threw a template together that was nothing like what we'd submitted (including my name being incorrect) and asked me to approve it. Then we had to have another phone call with Schellie to straighten out that mess.
We had to catch the technician on her way out of the venue to get our album. It was not the album that we asked for. There was no space to write next to the photo strips. It was just a regular, small, plastic covered photo album with the company's logo on the front, so we basically don't have a guest book now.
I've had to ask for our photos twice. I was assured they would be uploaded two weeks after the event. They were, but they were not password-protected like Robot photo asked them to be.
It seemed like our guests enjoyed the booth.
Do what you say you will do. Don't contact the wedding party with questions they've already answered inside 48 hours of the most important day of their lives. Adhere to your contract regarding privacy. Do things within the timeline you set.
I understand that social events like weddings are the most chaotic for the vendors. It's because we care the most about our experience. This booth would probably be fine for a corporate event. As it stands, for our wedding, I'm really disappointed. Photos are out before we got to share them ourselves (because they weren't password protected), we don't have the slideshow indicated in our contract because "shipments are batched," whatever that means. And of course there's the issue of them wanting to use a template for the photos with the bride's name misspelled, so we had to drop all other celebrations and preparations to fix that mistake.
