Michael Z.
Yelp
I'll start with my original 5 Star review and the 20 times I have remembered to check in.
20 check-ins Sep 9, 2017
We love Mexican food and once a month we make it to one of 3 but when I want tequila and someone who knows what to recommend. We sit at the bar the majority of the time so I can get some great tasting sipping tequila. They have turned me onto several new and noteworthy kinds. The food is always well made and presentable. The staff is always accommodating and really respects the customer, stepping aside to let the customer through always top notch service. I really recommend this place for so many reasons. Give it a try, you can't go wrong and check out a Husong Repasodo or if you want some heat on your food ask for the special extra hot sauce.
Today, we had our birthday lunch for one of our friends, small table of 8 and in a room off to the side, which was cool, don't get me wrong, it also made our group feel a little special which added to the birthday lunch. We were seated fairly quickly, the restaurant was slow given the time of year, approximate guests in house was 50. We were greeted at our table by a gentleman who stated he would not be our waiter however he would get us water. After bringing the water and not seeing whoever was responsible for our table he noticed we were not waited on yet. He brought out chips and hot sauce, which was appreciated. We sat and caught up with all of our friends for about 20 minutes, still no waiter. One of our group got up and found someone to take our drink order. After our drink order about 30 minutes we were still not being waited on, no food order was placed and we were not regularly checked in on. people at the table were starting to get hungry so I decided to get up and see the manager. BTW, all of this was done without disrupting the guest that there were problems, when we each got up we explained we had to use the restroom. I asked to speak to the manager to one of the staff, who walked in the kitchen to find her and explained she would be right out, a couple minutes go by and she asks how she can help, I explained, while she smiled nodding and yes, I was bother but said "you need to fix your sh!t" where she explained not to swear at her. From there, the server came out took the orders and regularly checked back on us.
The server was very courteous and nice, the mark was missed on the assignment of the table service.
The manager in my opinion was not sincere, really offered no apology. The looks that were directed towards our table as she seemed to peer in the room felt uncomfortable.
Not a great experience for a special event.