Michele V.
Yelp
I drove an hour based on their viral fruit mousse desserts. The website is a broken Square site with no menu, no clear ordering process, and booking links that do not work. When I arrived there were more than a dozen fruit mousse desserts in the case. I wanted 6. When I began to tell her which ones, the attendant stopped me to say I could not purchase any because they are special order items that must be ordered in advance on the website.
That's fine of course. The one problem I had is, there is nothing on the website indicating this, and there is no way to order anything there anyway.
I double checked when I got back in my car, and then I called the bakery after leaving and the employee on the phone confirmed that there is actually no way to order on the website at all and that orders must be placed by phone or Instagram DM. That directly contradicts what I was told in person not but 5 minutes prior.
I left feeling disappointed to say the least. I could clearly see multiple trays of the exact desserts I came for, but was told I was not allowed to buy them. This was one and a half hours before closing, mind you. I had so many questions. Were they expecting a rush and didn't want to sell to me? Were they other customers' special orders and they were waiting for them to come pick them up? Were they just beautiful display desserts only intended to show what they look like? If so, a sign stating so would have brought my review up to 3 stars.
The customer experience was robotic, unhelpful, and contradictory. I don't think I'm ever make another trip there. This bakery needs to fix its digital ordering process, fix its training, and stop confusing customers as some of us are travelling to purchase items that are on display but not actually available for sale.
I was so excited to visit. But I left not knowing what to think about the place. If I were to be generous I'd sum up my experience as 'confusing'. If I were to give in to my concerns, I'd say I left feeling snubbed.