Jonathan S.
Yelp
Yikes. I wasn't going to leave a review about our group's recent visit to Rock & Brews, El Segundo. However, your response to the review written by "Ms P." on March 18, 2024, compels me.
In your response you stated: "Our findings indicate that we sold over 1,200 food items that day and we have not received any other reports, outside of your party, of guests falling ill after visiting our restaurant."
I do not know Ms P. or anyone in her group. Yet, I and seven of my friends who had lunch at Rock & Brews on Saturday March 16, 2024, suffered from severe symptoms of food poisoning after dining at your establishment. It also seems that multiple reviews nullifying the merit of your statement were posted as I was writing this review.
In your response you stated: "As part of our investigation, we also contacted the local elementary school and were made aware that numerous students had been absent due to a stomach virus circulating in the area for the past 2-3 weeks."
Admittedly, I am not familiar with your protocol/procedure after a report of such an incident, but this seems like scapegoating. I don't have any children who attend any local elementary school because I don't have kids at all. Thus, I didn't get it from my kid. Neither do any of the individuals who I came with. Thus, I didn't get it from their kids.
I am also extremely germophobic and have previously worked for the CDC. I wash my hands so thoroughly that people get uncomfortable with how long I am taking. After I'm done washing my hands, I'm not potentially recontaminating my hands by touching anything. I always make a clean exit of the bathroom. Thus, I didn't get it from using the bathroom.
The gate to your restaurant was open. Thus, I didn't get it from touching a door. Therefore, we didn't get a bug from something one of the "local elementary school kids" touched unless the local elementary school kids are able to access the plates or the food prep which would be troubling. (It definitely wasn't the utensils. You don't seem to have them or are unwilling to provide them which is suspicious as to your cleaning capabilities to say the least.)
In your response you stated: "We can also confirm that we follow all guidelines and requirements set forth by LA County Public Health."
Clearly not. Also a statement by the potential offender of the guidelines carries no worth. Even if there was a stomach flu going around, it should have been minimized if your establishment truly followed the guidelines and requirements.
Those who live in the South Bay love supporting South Bay businesses. Hopefully this won't happen again, but first you need to take accountability.
You failed to take accountability when you responded to Ms P.'s review by saying that her party was the only one that suffered symptoms and you failed to take accountability when you seemingly scapegoated the kids. Finally, your statement, "Again we thank you for your feedback and want you to know that your concerns have been taken seriously" isn't taking accountability.
At least you didn't scapegoat the dogs or there might've been a riot. You are pretty cool for allowing dogs.