Rock City Pizza

I placed an order at 11:20pm, how was I messaged it will take 45-55 then messages at 12:59pm that it is out for delivery.… then it’s 1:17 and it’s still not arrived. It came at 1:22 ice cold. The only reason they got 2 stars was cause Uber refunded my order.

Been here a couple times so far. The food was always good, hot, and reasonably priced. Messed up one of my orders, and they helped me out. Good promotions. For a more detailed pizza review, I've only had their cheese pizza so far. It was a just little greasy for me, but the dough, cheese, and sauce were good, and there wasn't too much cheese or crust.

Went here yesterday to only be SHOCKED to the prices of a wing dinner plate. 8 pieces barely any fries and almost $30. I will NEVER ever come here again. The prices on the menu and monitor reflected one price and at the cash register it was another. 27.99 for a 8 piece wing dinner is unreasonable. I can get the same for over $10 less or just go down the street to the hospital and get a full meal with a drink for just under $15.

I ordered from here for an office event, and the whole experience was great from start to finish. The staff were friendly and helpful over the phone, and the delivery team was prompt and professional. All of the pizzas were delicious—out of the three we tried (Spinach, Tomato & Feta; Cheese; and Chicken Bacon Ranch), the Chicken Bacon Ranch was definitely the standout for me.

We waited for our pizza for 2.5 hours and it never came. An hour into the wait we called and checked and the person answering the phone said we would have our order in 15 minutes. Another hour went by, we called again and the amount of pure SASS and ATTITUDE the phone person gave us was unacceptable!!! He said ”stop calling every 15 minutes, it is what it is”. Like hello, is this not your job? Anyways, never ordering here ever again.

I would not take a risk with this pizza place if I were you. My experience was terrible. I requested a well done pizza, but it was the complete opposite. The dough was still raw, and the crust was soaked and gushy. There were huge slices of tomato on top which made the crust more wet. When I picked up a slice, everything would just fall apart. We got another pizza delivered, but it was still gross. So unappetizing. I've received much better pizzas at dominoes.

We arrived with a 16 member volleyball team plus their parents. Ordering was so efficient. The pizza was delicious. The cooks worked so hard. Outstanding service and food!!

Ordered pizza’s to go for our team while outside of Boston, service was good. The pizza was a solid 6.3/10. I went with the meat lovers. Thinner style, toppings were quality but the crust wasn’t very good, and the sauce was lacking. Not very much sauce and there wasn’t much flavor to it. The crust was bland and a bit chewy, hard to eat. Got the job done but wouldn’t go out of my way to come back.

Ordered two pizzas & BBQ chicken wings here one Friday night for a small get together and it was great. Customer service also outstanding and polite. Highly recommend it!!

Ordered pizza's to go for our team while outside of Boston, service was good. The pizza was a solid 6.3/10. I went with the meat lovers. Thinner style, toppings were quality but the crust wasn't very good, and the sauce was lacking. Not very much sauce and there wasn't much flavor to it. The crust was bland and a bit chewy, hard to eat. Got the job done but wouldn't go out of my way to come back.

It was bad, just overall not good pizza. Service was good though. Undercooked, not much flavor

I think they have really good chicken tenders made from all white mesh tasted very fresh made from scratch crispy on the outside with a slight pepper taste and juicy on the inside delicious. The barbecue chicken pizza was good. I like the crust it's nice and thin the chicken is white. It's crispy, probably from being cooked in the oven and mixes very well with the cheese and barbecue sauce. Very good.

The chicken wings were a pleasant surprise - worthy of 4 stars. Well seasoned, coated, a little crunchy, juicy, and a generous portion for the price. The pizza and mozzarella sticks were just ok - hence the 3 stars.

Ordered two slices, pizza dough had a crazy yeast taste! Customer service from the lady was awesome, but the food quality don't match. Hope she find better too!

Y'all pizza is nasty but loved the battered fries and the fried dough bites. They might be better than Big Daddy's fried dough bites

The food was awesome. I had a cheese pizza and a BBQ chicken pizza they were so so so so so yummy. I'm looking forward to a chicken BBQ repeat

Very good service and pizza was great, young man behind the counter was very knowledgeable about the area and truly kind,, would recommend

Rock City Pizza is a perfect example of a establishment with great food that is immediately negated by their staff's incompetence and attention to detail. With a large amount of orders, the wait time for your food can sometimes be higher than they originally tell you on the phone, and that's okay. What isn't okay is the fact that they continually botch the orders. Whether it's them delivering the wrong pizza or forgot to put cheese in your sub, the mistakes keep piling on. If your feeling lucky and willing to roll the dice, I recommend the Greek Salad or Chicken finger sub. If you have crappy luck, I recommend some of the other local pizza spots that nail the order every time.

Truly the easiest one star I've ever given. This was truly a masterclass in poor customer service. Let's review the sequence of events 7:11PM. Place an order on grubhub. ETA says 7:50-8:00. Order says it is "arriving soon" at 7:50. 8:10PM: no food. Call Rock City. They tell me that, not only is it not arriving soon, it isn't even done yet. Says it needs 5 more minutes and then they're getting a driver. It's 15 minutes away. So let's say 20-30 minute eta. 8:40PM: no food. I call back. They immediately put me on hold again. My wife calls on her phone, not attached to the grubhub account, and they answer. Once she explains that she's attached to this order, they put her on hold and, after 17m of being on hold, she hangs up. Meanwhile, while I was on hold during that time, Rock City hung up on me. So I kept calling. Kept getting put on hold. Sometimes the hostess would answer and say please hold. Sometimes she would just pick up the phone, say nothing, and put me on hold. Sometimes the phone would say the restaurant isn't accepting calls. 8:50PM So I kept calling and, eventually, she answered and said they needed to cancel my order but also that the driver was on their way...which is it? 9:20PM: no food. I keep calling until someone takes my call. It is a guy. Different from the woman that had been taking/not taking my calls this entire time. And he said my food should be arriving right now. Which, after 2 hours since I placed it for a place 15 minutes away, it arrived. The food was cold when it arrived, obviously. This was truly one of the most unacceptable bouts of customer service I've ever seen. Judging from the other 1 star comments, this isn't unique, apparently. But like, good god, at no point did the woman on the phone apologize for the inconvenience or provide any actual factual information. Even from the first call, the food's eta was 750-8, said it was arriving soon, but it wasn't even done being made yet. And then it only got worse from there. It was absolutely wild that they would perpetually leave someone on hold. I get places can get busy. But no place is THAT busy that they can leave someone on hold for 17 minutes. This was such a crazy unacceptable experience. Rock City, get it together - what are you doing. Gotta get someone else answering your phones than whoever that person was.

Great food! Love the steak bomb and Mac n cheese bites are addicting!!! Solid service! Always fresh!!!

Don't ever try and order late night from this place via Doordash. I've tried here three times since I supposedly moved into their delivery zone two years ago. I received confirmation that they got my order, I was notified that it was out for delivery, and then....nothing. No food, no calls, no texts. And, of course, they're closed and not answering their phones. I had my money refunded each time. I don't know whether their hours are incorrect, their delivery zone is exaggerated, or whether their delivery drivers eat really well late at night, but they're doing something wrong. Consistently.

Oh, how the mighty can fall. I have been ordering from Rock City fairly consistently for about four years. Over the last year or so, I have noticed a dip in quality in the food. Things often arrive cold, and the delivery times keep on creeping up along with prices. I've continued to order from here despite my quibbles, but tonight I had such an abysmal experience that I never plan to again. I placed an order at 6:30 p.m. for the steak tip dinner with onion rings and a salad as sides. The delivery estimate was 7:05 p.m., which came and went. At 7:40 p.m., I finally got a call from the driver, who sounded downright panicked; he was babbling that he could not find my apartment and was "so upset right now." I live on a one-way, so you have to circle around to get back to my house if you miss it, which he had based on where he said he was. I said as much to him, and he said he "couldn't believe" he had to go all the way around again. I said, "Well, it's a one-way street; I don't know what else to tell you." I heard some mumbling, and then, the driver screamed, very clearly, "F--- YOU!" I was aghast. After a second I said, "Excuse me??" I heard more mumbling, then he hung up the phone. I immediately tried calling Rock City to tell them what had happened. My phone showed me that someone had picked up, but apparently whoever that was hung up on me. *This then happened three more times.* (Did they somehow know?) When I finally got someone on the phone and described what was happening, the woman barely even seemed to be listening to me. I told her I wanted a refund, and she kind of paused, then asked me what had been said and whether my food had been delivered. Right at this point, the driver called me back, and I told the woman I would go downstairs and see what he said. I kept her on the line. I told the driver it was completely uncool of him to scream at me like that, to which he replied that he was not screaming at me, but rather at a woman on the street. After meeting him, I believe that, but also, it ultimately does not even matter: It was still upsetting to hear screamed in my ear, and furthermore, it is completely unacceptable to do that while you're on the phone with a paying customer. Yet if anything, the driver seemed irritated that I was upset by the situation. After several minutes of trying to reason with him, I got so fed up that I just took my food and went back up to my apartment, wishing I had tipped in cash rather than electronically. Mind you, I still had Rock City on the line while this was happening, hoping that they would hear this interaction. When I got back upstairs, I went back to the line and asked, "Did you hear that?"... Crickets. I don't know if they had put me on hold or what, but nobody was responding at that point. I hung up the phone, infuriated beyond belief. And the cherry on top of this crap sundae of an experience was that (1) they had not included my salad, (2) they had over cooked my steak tips, and (3) the onion rings were a cold, mushy mess. I should have called again and demanded the refund I originally wanted, but honestly, I never want to talk to this place again. So: Bye, Felicia. I'm sorry you well and truly crapped the bed like this.

PLEASE LISTEN TO ALL THE BAD REVIEWS ! I made the time conscious decision of coming here which looking back was embarrassing. Like many mentioned if I could give this place 0 stars I would. I really am not one to add reviews to help but for your safety please please please do not eat here. I got a chicken salad at night and woke up the next morning with fevers/Nausea/ and other unpleasant symptoms. It has lasted for the past 3 days now and I can barely keep anything down. This place needs to be critically evaluated for its health standards as it left me with severe illnesses.

Ordered Rock City (Randolph) after running around getting errands done and living in a town that has numerous pizza/sub shops or any other kind of food choice you could want available we chose Rock City just because of everything we have heard about it since new owners took over... well I can honestly say Rock City dropped the ball on my order I've got no idea if whoever couldn't read what I ordered or I got what they felt like giving me?? I ordered 3 meals 2 of them where correct the way they had been ordered then there is my order for Fish, shrimp combo plate with Rice Pilaf.... With a price of $20.49 what I opened the bag to when I arrived home was a fish plate w/ French fries $14... I chose to send a email via the Rock City Pizza web sight to see how they where going to make this right... i have still have not heard from Rock City Pizza about this... I will say the fish was very good as for the French fries I could not say because I don't eat them so they got thrown away..

Real good Boston style (thin crust) pizza and delivery. They do an excellent job on keeping you updated on the status of your order & delivery. And delivering a hot & correctly ordered pie. No problem at all with hotel delivery. Only minor issue is that once they have you on their mailing list, expect emails and coupons 4 - 5 time a month. Way to much

I have now eaten here twice and really wish I knew about this place when I first moved here. My first order was a pineapple and pepperoni pizza. I would have had a picture of it but I ate it before I could make it home . That's just how good it was ! So cheesy and the crust baked to perfection. The Baked Ziti Chicken Parm did make it home and it was just as good and filling !! I am in love with this place and I will definitely be back. Did I mention the employees are just as nice. I leave with a smile every time.

Gave it another chance, not as bad as my first experience. Got the deluxe steak sub (nothing special whatsoever, perhaps it was better in the past) and jalapeño poppers (which were gross).

Extremely rude customer service. Food was okay, delivery was fine, a girl would pick up when I called to pick up and was rude and snarky, won't be ordering from again.

This tastes like an Asian dish, straight soy sauce and lacking the sweetness of teriyaki. When there j asked if it was a Teriyaki dish, the cashier said no however the taste says it all. The oxtail is also extremely over cooked and appeared shredded and soft. Amount of oxtail is smaller than what is advertised.

Terrible! $56 order trashed. Pizza was soggy and greasy. First time ordering. Would not want to order again. Very unhealthy.

Not quite in my neck of the woods, I was brought out here to Rock City Pizza by an expiring deal voucher. Yeah, but I had to buy it first - I thought a voucher would be a good reason to try this new to me place, and so it was! Rock City Pizza is located on Cambridge Street between Twin Donuts (where Cambridge Street and North Beacon Street meet) and St. Elizabeth's Medical Center. It has the center spot of a short strip of businesses. And is actually quite roomy within, with the open kitchen/counter area to the left, a seating area to the right, and a rather open space between, bordered by the drink case and a chip rack along the back. One young gentleman behind the counter was rather friendly and chatty, while the other two older fellas were busy at work. As it was my first visit to his business, I attempted to obtain recommendations. He resisted at first since he felt that it depends. True. But he was willing to tell me his personal preference. Wing Dings over Chicken Wings. I was told that Wing Dings are pre-seasoned and battered and frozen. Chicken wings are fresh, but later tossed into your choice of sauce, and he wasn't into sauce. Sure, the fresh wings were larger, but he sold me on the Wing Dings which were $9.99 for a small on the board, but he said it was ringing up at the register at $8.99. To that, I added a side of onion rings $3.99 and a large Chicken Pesto Supreme $16.99 (Pizza Cheese, Pesto, Tomato and Chicken), which turned out to be his favorite pizza. When the pizza came through the oven, he took it out of the pan and stuck it back in - he likes a crisper crust. My, so do I! This order was to-go. But still, even after I got my bounty home, I liked it! The chicken and tomato chunks were large enough to keep them from drying out through the baking process, the crust wasn't too thick, the wing dings tasty even without the sauce. The onion rings were a bit highly battered, but still enjoyable.

I don't normally order pizza for delivery, but I'm so glad I chose this place! We got the chicken bomb pizza and Parmesan truffle fries for delivery. The food was amazing, delivery contactless and confirmed, and early!!

We got a 16 inch veggie pizza from here (23 dollar per ubereats) which I thought was overpriced. The veggie pizza had pepperoni in it and one of our friends had dietary restriction not eating pork. U can imagine how disappointed he was after he found out. The sauce was too much and sort of dripping out. More cheese instead of sauce would have been appreciated. The only good thing was that we were able to order at 2am. Hard to find a decent place open at that time. I would order again only if I can't find another place open. Not a great experience.

I've ordered from Rock city several times and never had an issue with the food until TODAY!!!!!!!! I was not informed the wait for my food to be delivered was going to be over an hour, when I called back and asked when my food would arrive because it was over an hour I was told there was a large pizza order and only one delivery driver. I received my food stone cold and sub was as soggy as wet socks. I called back and asked to speak with a manager and get refund and was told the manager hadn't been in since the store opened and was unsure when they would be back, I left my contact number and demanded a phone call back and refund. Never have I had an issue until now and I WILL NOT BE ORDERING FROM ROCK CITY AGAIN!!!!!!!!!!!!!!!!!!!

When you say you're open, have the product ready, don't make people wait. You open at 11 but the pizza won't be ready til 1115? Great job missing on sales by not being ready for the start of your day

Someone at this company is stealing from their customers. They email you your receipt which contains the tip, delivery fee, and taxes. It's a good thing my husband still balances our checkbook. On our last bank statement he realized that it wouldn't balance. It was about $2 off so we went through all of the other charges to figure out the culprit. The discrepancy was a recent Rock City Pizza delivery order. After being overcharged multiple times I'm done with Rock City. Their food is mediocre and their prices are outrageous.

I REALLY REALLY wanted to love this place. The reviews were good and they delivered to our apartment and I want to find my next pizza place!! We ordered a Cheese and Mushroom and The Blanco Hawaiian. The Blanco Hawaiian was good, it had a lot on it which was great - flavor A+. The only negative was that it was a little undercooked (topped it off in our oven) but NOTHING like the cheese and mushroom. I opened the box super excited because it looked good but when I went to pick up a slice it completely fell apart. The dough underneath was pretty much non existent it was just a wet, transparent mess. A couple pieces I managed to slide on to some tin foil and put in the oven to try to cook a little further but it was just too thin and soggy... a huge disappointment. I pretty much peeled off the crust and ate it with the cheese (which I was sort of fine with in a way). I think if I order again I will just ask if they can cook it more well done because the flavor was there just NOT the dough - or maybe too much sauce?? Not sure but I am hoping to update for a better review!

Hard working family run business. Reasonable price you can get the quality pizza. Friendly service will welcome you anytime you open their door.

ordered a pizza on their website and stayed on prep for over an hour. I called 5 times and did not receive an answer. Got scammed out of my money, please don't order from here.

I am always looking for good buffalo wings. As such, I've eaten them all over. So why not try them from Rock City. Let he tell you, these wings are LEGIT! Perfectly fried, awesome sauce that was the perfect amount of heat, just a little spice, tons of flavor. I love the way they serve them for carry out. They put them in a soup container (see picture). Just shake em up and enjoy. Awesome!

I wish I could select 0 stars for this establishment. I called in an order and was told it would be delivered in 45 minutes. Up to an hir later still nothing. I called back and was told another 1/2 hour only to call back after waiting and be told it's on the way. Once I was waiting for up to 3 hours I had to call and cancel the order (which I presume was never on the way) they gave me a fuss about a refund FOR AN ORDER I DODNT RECEIVE!

Absolutely awful. Took my money, never delivered my food & I called 8-10 times trying to figure out where my order was. Highly disappointed & wouldn't recommend if you're in Boston. You're better off finding somewhere else to order from so that you can actually acquire your order!! Sorry not sorry!

Your perfect mediocre pizza! Got the 12" Veggie with a friend which was the perfect size for two to share. It was loaded with peppers, mushrooms, onion, and lots of black olives. Since we ordered the twelve inch pie, the slices were on the smaller end, reminding me more of a Blaze-like pizza. We also got a small serving of onion rings, which actually came with quite a lot! We were pleased, but still on the quest to find great pizza in Boston.

The truffle fries are to die for also we once ordered a pizza and they messed it up the first time then remade it and gave us both. wasn't even that late either. go to delivery spot for me.

i'm sure if i ate in it would be more stars but unfortunately my wings and fries always come soggy from the steam in the containers, they gotta wait a second before they close those lids. If you get the jimmy hendrix add bbq sauce and extra banana peppers and write me a thank you note. the fried dough is a bit on the crispy side and that's not pleasing for me

I love the rock city salad with steak tips and chicken mix add Gorgonzola cheese on top it's really good

This place continues to be great. The food is always awesome, done correctly, and on time. I love getting different stuff because everything is good. The sandwiches are awesome, wings are top notch and fries are some of my fave in the city.

I ordered a buffalo chicken pizza and parmesan fries and was not disappointed! This place is great. Staff is super friendly and food was ready quick. Will definitely be ordering from here again!

I ordered a steak tip WRAP and received some form of chicken SUB. I called to complain and theY sent me another SUB. When I called again to report the same mistake being done, they wanted evidence because they thought I was lying. I'll never order from here again.

Good pizza and great wings!! Always my go to spot. I also got some chicken fingers, fries and salad all for an amazing price. Don't sleep on this place

I've been ordering from Rock City regularly over the last 3 years. Their delivery tends to be quick, and their pizza is always cheesy and delicious! I have to make sure to grab a slice as soon as it's delivered, otherwise it's devoured by my boyfriend and roommate in a flash.

It was an okay pizza... but for 24 dollars I was expecting more meat..... enough said... they do say a picture is worth a thousand words.

Great Pizza, Small Local Business, has their own their delivery (includes pizza tracker) all you need

Rock City Pizza is nasty. Made my stomach feel terrible. Left me on the toilet for hours! Never again.

Just had the best buffalo chicken sandwich I've had since I moved to Massachusetts five years ago! My girlfriend got the rock city salad and was very satisfied as well. Great food, great service, and will be back again!

I have a video of not one but 2 dirty rags hanging in the food. The food area was filthy. Two filthy rags used to wipe shit off the counters - dangling into food. My husband and friends placed an order. Saw all this and immediately demanded a refund nor wanted the food! Disgusting. I reached out to the DPH regarding this video my husband took of the dirty food area.

I had such a pleasant time at Rock City Pizza! I had a quick bite here since I was in the area. I had their regular-sized Cajun fries which packed a spicy kick with each bite. They were crispy on the outside and soft on the inside. This sizing was more than enough since I shared it with someone! You definitely get your money's worth. We also had their boneless wings with buffalo lava sauce. Each piece was generously covered in the sauce! I tried a piece and it was incredibly spicy, but it was still enjoyable. You get to choose from a variety of yummy sauces such as honey BBQ and sweet chili BBQ! The welcoming staff was super nice. The general seating area is very spacious and clean! Great service and flavorful food all around. :- )