Carl R.
Yelp
After having a great experience on my initial visit, I went back again. This time for lunch. Service was not so great, or better yet non existent. Upon entering, there is a sign that says seat yourself, so we chose a table and waited. No one came, so I got menus for everyone from the stack in the restaurant. After deciding what to order, I grabbed a worker in the bar and asked for a waitress. When the waitress came over we ordered our drinks and entrees. The food came out before our drinks. In fact, I had to ask the bartender for drinks because the waitress disappeared and still did not bring them. The bartender said she would have the waitress bring us drinks. Waiting again... By the time the drinks arrived, I was done with my burger. There was no apology by any restaurant employee, including the waitress. Instead, the waitress said here is your bill, you can pay at the bar. I went to pay, and saw other waitresses (not ours), sitting at the booth with their cell phones texting. After this experience, I have to take away my previous 5 star rating.
Yes, the food is unbelievably good. The restaurant has a great atmosphere. It is literally a hidden gem. However, based on this experience, customer service did not appear to be a priority.