Rockaway Roti Shop

I recently visited Rockaway Roti Shop and was extremely disappointed to discover that they sold me expired goods. This is not only unacceptable but also a serious health concern. As a customer, I expect basic standards of quality and safety to be upheld. I urge the management to prioritize proper inventory checks and ensure that all products are fresh and safe for consumption. Until these issues are addressed, I can not recommend this establishment to others.

Customer service is outrageous. The ladies behind the counter lost their minds. My mom ordered chicken fried rice & chicken chowmein, she was charged $5 just to have the chicken in separate containers. Other restaurants usually do this with no issue. If the business isn’t doing good to the point where they need to charge FIVE DOLLARS for separate containers, they should consider closing. We said we wanted to speak to the manager & one of the ladies said “go ahead” as if she didn’t care. They’re extremely rude with disgusting attitudes. Hospitality is everything especially when you’re handling people’s food. When we brought the food home, it had no flavor and we had to recook it. Will not be returning here. We’ll probably hear about this place shutting down soon anyways :)

I was very skeptical about trying this place out because of the reviews n especially Since I was going to have to drive an hour out from Suffolk County. My experience here was great. I will definitely be back. The food was good. The service was good and the price wasn’t that bad.

Worst customer service in all of Richmond Hill. We went there for salt fish and bake. The woman behind the counter started filling the container then stopped, proceeded to remove almost half the fish when my wife asked her to please add it back we will pay for the extra she said No you will have to place another order?! So we have to buy 2 orders for one person because your portions are so small? This place has been on a gradual decline for years.

Best halal Guyanese food in all of Queens! We grew up eating here as kids going to Al Ihsan. We moved away but every time we come to visit we have to stop in and get a whole set of food and roti! Thanks for taking care of us and our very large orders every time we come.

For expensive food, this was some of the worst customer service that I’ve ever experienced in my life. I asked the ladies behind the counter a few simple questions and was responded with the nastiest attitudes ever. I understand everyone has things going on in their life. But seriously, is asking for an extra hot sauce a crime?!

I order Beef and Duck curry dhal porie and oil roti from here for my dad because my mom recently passed so at the moment cooking in not in his mind. The curries was cooked with burnt geera and not onion, garlic, massala, curry powder nothing it was nasty. It was an afternoon delivery when I spoke to my dad the next morning he told me about it so I called them the next day a lady answered and say how she sorry and pulled up my order and confirm my telephone # and said how someone will call me back. No one never called me back. THESE PEOPLE FOOD IS NASTY. I sepnt over $100.

Worst place to go at they too expensive for a small beef cock up the container is so small you think it's for a kid, and it's like 14 dollar lmao this is the worst food spot in queens ny and they got some people in there that don't know how to speak to customer, never going back there!!!!!!

The food was HORRIBLE AND TASTELESS!!! VERY DISAPPOINTED FOR CARIBBEAN FOOD!! I bought a PASSION FRUIT JUICE AND IT WAS SPOILED!! it tasted like rotten fruit! I went back to ask for and exchanged and they didn't even want to give me one talking about i drank it already, how tf I'm supposed to taste something if i don't sip it. And i didn't is drink pass the full line to the cover that how bad the juice was. The old India women have bad customer service and i think she's the one running the place. I will never go back there and spend my money again. But anyways i just got my money back and left. The curry duck was watery and the fried rice was over cooked like they feeding people in the nursing home. And expensive for NONE-SENSE FOOD AND TASTELESS BULLSHIT WHAT A WASTE OF MY 40$!

Gosh darn it, I'm seeing terrible reviews from this place! Well, I first walked into this shop in 2023, and the place was so busy. I had a meal to stay in, and my friend had a small container of soup which was pretty pleasing to her. My fried rice was pretty fresh and yummy, then again we did show up pretty early in the day when the food was just coming out and wasn't sitting too long. I feel, based on the reviews I saw before, the atmosphere and the staff may have changed for the better. There was a sweet girl at the register who didn't have an attitude, and the staff behind the food display were patient despite my pickiness (which should really be well established on this app lol). My dining in experience was pretty pleasant, except for the loud music. I don't appreciate seeing authentic Islamic verses on the wall but then there's super loud music drowning out your own voice. As for their delivery, I don't have any complaints about that either, their roti is always fresh and their curry always hits the spot. I did take the time to type this review because I meant every word. I know there are folks who had negative experiences due to their skin color, and due to the food prep, and due to the staff. I do feel things have changed for the better, and I hope the staff remains as kind to everyone else as they were to me.

$20 wasted molded fish curry. And it was the wrong fish they give. Rice hard as a rock . Roti was so so. Not me again for this place. Bunch of rip offs. I called like five times trying to get hold of the manager to address my issue. Of course no return phone calls. I should've stopped payment on my credit card but I'm not a type of a person I just want these people to understand money is hard to come by. And when someone dish out a $20 for a meal To get home to enjoy it at all stink.

This place sucks.. overpriced food.. peanut punch last sour..roti very overpriced and stale and hard

Just went to get a saltfish and bake this morning. I asked the girl behind the counter for the price, she told me it was $8 so I order 2. When she rang up the sale, she charged me $9 each. I asked again to confirm the price because the receipt reflects $18 for 2, she started to make excuse "the price went up", and there were "surcharges" for using a debit card. I asked her to ring it up again and the register did bring it up as $9. I don't mind paying $9 each for the order but it was her attitude that got me. She threw the receipt at me and walked off. It was too early in the morning and didnt feel like arguing or asking for the manager so I decided to write this review. This is not my go to place; I only went there this morning because I was in the area, and it was convenient for me. I would not go back there, nor would I recommend anyone to go there. Beside the bake was hard, they fry it way too brown. If anyone looking for West Indian food please go to Liberty Avenue, there are many more places to chose from.

On the way to home, decided to get some curry. Not a fan of this place because of the staff. They never smile or welcome you. I walked in to check on the food over the counter. All the food looked fresh on the steam tables. So, i got a chicken curry, goat curry and the shrimp curry. Shrimp curry was amazing with some okra, mango and eddo in it. Of course, i had to get cassava egg balls too. And that comes with some mango sauce as well. Yummy

We rented the Banquet Hall located above the Rockaway Roti Shop on Saturday from 12.00 Midday to 4.30PM. The banquet hall is connected with the Roti Shop, same owners, Chef, etc Our function ended at 4.30pm, but the food that was catered for us, was removed at 3.30pm. The remnants of our catered food was sent down to be sold in the Roti Shop. My grand daughter, wanted some of the fried chicken which was part of our menu, but had to go to the Roti Shop and but the same fried chicken which was prepared for us. In addition, there was no parking for any of our guests, even though there are some parking spaces but these are only for the Roti Shop customers. Nothing was ever mentioned that we cannot use the parking space so all of our guests had to find parking on the road. We will not be buying anything from the Roti Shop or renting the Banquet Hall

Stop by to get a cream soda and there was a long food line so I ask the lady if I can pay for the soda she said no you have to joint the food line I was like I don't want food she was like you still have to wait on the food line...... no kinda a customer service at this place and very rude.....

Just want to share my experience i had last Friday, March 5th 2023 at Rockaway Roti Shop. I was one of the guess there attending where the service was lousy the food when the trays were emptied wasn't refilled and they had to pay $50.00 per person and they had app. 90 people, the family were told they had to pay before being served, who does that?? when a complaint was made to management pointing out the lady was told "that's my wife"who never apologize., the family after grieving went there among other family members for a quiet time, well oh boy what a surprise they would have to live with for the rest of their lives, such a very embarrassing situation. I've know this family all my life they are very respected among society. I would make sure that everyone learn the truth about this facility. I would never recommend this to my enemy much less family and friends. I do hope the community speak up and file a complain to Better Business Bureau and have this location closed.

They don't believe in using salt. The curry is extremely bland and the rice was wet. Terrible

Wish they were more ethical. If you ask for a side on the "side" - you end up paying more because it's in own container. As though their food isn't overpriced enough. 2 Curries, side of rice and side of dhall = $30. Since when does 2 meals cost this much.

My family and I came to Rockaway Roti shop last Friday after laying our beloved grandma to rest for a luncheon. After this somber occasion we wanted the comfort of being among our family and having a warm meal . Boy was that a HUGE MISTAKE coming to Rockaway Roti shop !!!!! The treatment and subpar service we received from Rockaway Roti shop was terrible . We were treated as if we were begging or soliciting service. We paid without hesitation or negotiation in pricing. We were not offered soft drinks or warm beverages - we were only given water. The trays of food were not replenished and was very sparse. We did not get our monies worth. The owner and his wife was rude and hostile- the customer service was non existent . It's a shame and mind boggling that an establishment as such is still in business considering the horrible experience we have endured . This is a staple in our community- and we should not of been treated in this manner . We are saddened and extremely disappointed in the treatment we received. We called to speak to the manager and was hung up on.

Been a while I didn't visit this place. First of all why when I went in one lady saw me and still continue to wash the dutty pot . Customer service sucks. Also I am so disappointed! What happen to the good tasting fried rice and chicken. The fried rice I got today was full of oil and same goes for the fried chicken. What kind of shit you guys serving now?i am so disgusted ! come on rockaway Roti shop get yourself together.

$2.50 for this small packet of peanuts $2.50 Two dollars and fifty cents $ 2 . 5 0 I could of gotten a red bull for $2.50. I coulda got two doubles from trini delite for $2.50. I coulda got a whole bunch of snacks from the deli for $2.50. I coulda got a whole damn regular slice from the pizzeria for $2.50. $2.50 for this packet of peanuts????????? And y'all don't sell doubles or aloo pie? Cmon, that's way overpriced for this small packet of peanuts. This looks like it's a $1.25 man Never going back there again

I've been going to this place for years now , but the taste of the food seem to continuously be on a downward spiral .. just lacking taste . The staff who serve the food always seem unhappy and it reflects on the way they in turn serve it or interact with customers . I'm not sure if they're underpaid or just not in a happy work environment. But I was very disappointed and this will be my final time there .

If I could give a ZERO STAR I WOULD !!!!!! Staff is so rude like they wake up with a attitude and hate to go to work. Also Everytime I go there to get West Indian food they over charge me. I showed my West Indians friends my receipt and they all agree they over charge me and when my friends order the same to thing it's wayyyyyy cheaper.

I have ordered from this place for delivery and 3 times the did not deliver what I ordered and I paid for it when I called no one seems to know nothing there was no receipt no proof of what you paid for so employees cannot trace order if one of them mess up and no refund was given it's a stress to get fix so I let it go. This is horrible service by this business employees. The music is on so loud the cannot even hear you to place an order you have to shout.

Customer service is very important ! It can make or break a restaurant . I was new to this place and I felt ignored and dismissed. It's uncomfortable to get nobody's attention when you need a service! The food was somewhat ok but I will not be going back.

I bought BBQ chicken, it was red like it has food color on it and very sweet. No real taste to it. The jerk chicken, was TASTELESS no salt, no real jerk seasoning, omg it was terrible, im so damm upset. Jerk chicken has to be season well n be nice n spicy, yall need to let a jamaican teach you how to make it. Such a waste of my hard earn $$$.

Due to horrible customer service we stopped going there a number of years ago. Between my siblings and I, we used to purchase food for our family about 4- 5 days a week so our orders were pretty big. They complained about the length of time it took to prepare our order, but we ignored it cause we knew it s time consuming to prepare, at the same time our orders were always in excess of $70 and typically went over $110 so they should have been happy. What was the last straw for us was we noticed a few times we were overcharged so one day my mom asked for a receipt. The reaction from the person I'm assuming is the owner or manager, was as though we committed a crime. She went off on my mom. So with due to the fact that the food was fairly ok, bad customer service, being overcharged on more than one occasion, and finally the lady yelling at my mom, we decided to stop going there about 5 years ago. Last week my husband worked down the block from there and had lunch a few times, and they treated him very well so I decided to give them a try again. We went in and was at first greeted by a really friendly employee, who then started filling my order. She gave good size portions, but then she stepped away and told us another employee would continue filling our order. Before the employee could start, I'm guessing the owner or manager went over and picked up one of the containers, and not realizing it was ours, reprimanded the lady for "filling the container with too much food". I continued ordering and noticed the lady started filling the containers to less than half the capacity. I didn't say anything because I know she felt badly when she got reprimanded. My order totaled approximately $120. When I went home and was dishing out for my 6 year old son, I was shocked. Usually a container of food from any other roti shop would be enough for 2 people to get some. One order at this place was not enough to feed a 6 year old!!! And he's a picky eater!! I ordered curried eggs because I wanted it so badly. I was charged $7 and got 1 egg!! The other orders that the second lady packed were not enough for anyone to eat. It was not enough to eat with even a quarter roti!!! They packed the small container to under half, I would said it wasn't even a quarter way full. The food was mediocre at best. I was truly disappointed. I would probably never step foot in that place again. Oh, the serving lady forgot to charge for a $1 item, and since she saw how much my order was, she said she won't charge. The same lady who reprimanded her earlier was passing by when she said it, and told her to go ahead and charge it!!! My mom just informed me that the $1 item that I was going to get free but was later charged for was spoilt... lol...you can't make this stuff up!!!

Best food. They always have a variety of vegetables to choose from. I love there fry eggplant with chicken and potatoes. They same ,bora omg. Totally amazing.. Honestly I don't like there curry the goat and beef always too hard... but everything else is great that's why I give 5 stars...

Can sit in but mostly do take out & delivery. I love the chicken curry best & the spice is just right. Everything I've tried here has been above average. The owner is a real nice welcoming guy!

The food is okay, just okay, they are severally over priced. the worst thing about this establishment is the customer service. They could seriously use a lesson on how to properly treat and appreciate their customers. The attitude of the staff makes you feel as if you are there to interrupt or be a bother to them. The owners are the worst in this, I can see why the staff is so rude and not properly trained. Taking advantage with the prices in a community that serves you! Shame on you!!!

Walked in to get a Roti , Customer service sucks lady didn't even greet me only thing she said to me was the price .. Not even a Thank You . So I won't be going back there .... Roti is bland as well can be much better . Thumbs down

My family and I ordered carry out from this small Guyanese roti shop on a Saturday afternoon, based on recommendations from some of our relatives who live nearby. We had the curry beef and chicken, which were both very good. Overall the beef was a little spicier and had more flavor. Unfortunately, they were running low on curry goat at the time, so we didn't get to try it, but I heard that it's good. I loved their dhalpuri (roti filled with ground split peas). It was served hot and fresh, with lots of the dhal filling. They had a variety of Guyanese pastries for sale by the cashier, such as pine tarts and black bean cakes. Both were tasty, but the pine tart could have used more of the pineapple filling to balance out the thick crust.

This place is always open. Even on Holidays. However, there roti os too small. I'm use to huge gigantic roti not small and thin. But like I mention for the simple fact they open all the time. I have to give them credit for that.

I am not quite sure what they are, but there are a couple delightful spice additions in south Caribbean curries that make them different from Indian. This is one of the best places to sample many varieties, including the goat curry ($7).

Earlier today, I bought 4 "Guyanese" style dal puri and when I ate a piece, it tasted stale and the oil from the dahl puri tasted rancid. I took the 4 dahl puri back to the store and informed the cashier that the dahl puri was stale. Instead of them, including the husband and wife being apologetic, they were disrespectful and combative. I know I'm just one person but I will never patronize this establishment ever again.

I live near this place and I am also a Guyanese who like to support my fellow west Indians, but place was very bad. The food is tasty but extremely oily especially the fried rice and chowmein. The dhall puri and roti are very small and oily. When you buy curry or cook up...they will shake off meat if the spoon has more than one pieces of meat. They make sure you get more rice or potato, less meat. This is the only west indian roti place that is alot OVERPRICED than all others. The customers service is the WORST in this place. They ignore you and act like they are doing you a favor when taking your order. Every west indian restaurant, you are given a small amount of pepper. This place has a sign. "Pepper is given upon request". What cheap person would think to do something like that? The pepper is very watered down in the first place. But west indian restaurant are known for given pepper with the food. It's like ketchup to french fries for americans. The manager is a big fat guy who also ownes the car place next door. These people need to take a customer service class and learn manners. My advice to the people who work/ run this place .You need to use less oil, give people more food, we are paying for it. You charge to much. Go into any other roti shop and read their menu. See how much food they give, they actually fill food to the rim. You people can't even fill it up a quarter full. Be nice to your customers, smile ask if we need help. Or close your joint down for being morons!!!!!

I give credit where credit is due and this place doesn't get any credit from me. But sorry, discrimination runs rampant in this joint if you are NOT of a certain persuasion as the people running the place. And they have the nerve to be selling Halal food....disgrace Went there once before and got some food to take home, the pepper was so overpowering I didn't enjoy the food at all. So i waiting until months later went back and not only did I get passed over for someone behind me, the person behind the counter gave me the once over and rolled her eyes at me!!! I chucked it off as a bad day for her, however when i went pay, the other one at the register practically threw my food and change at me as if I was bothering her. REALLY??!!?? I never went back. My hubby now (who is Jamaican), after I warned him, went in. He told me, first time he got some suck teeth and roll eyes and he like me chucked it off. Second time he went in...he got passed by not once but TWICE!!! The staff chose people just coming in the door to serve and not my hubby who was standing there waiting to order. He calmed his own attitude down and asked could he order to which the girl replied, he has to wait she's busy. My hubby left. Too bad we can't get other people to get some type of complaint to Better Business Bureau or something on that place....just because I or others may not look like you doesn't mean I don't deserve to not be served like everyone else. I vowed and have never stepped foot back in there. If i am really in the mood for some food...there's a perfectly good small trini place right across the street that treats me like a niece.

This restaurant is halal and serves consistent food. We have eaten probably everything they make in the 5 years we have eaten here. Their chicken and beef soup are very tasty. We also like the goat curry, dahl pouri, bbq chicken, jerk chicken, cow heel soup, Chinese style chicken, and cook up rice with beef. The patties have a homemade taste, we have never had a problem with the service or portion size. We spent $40 on Sunday and it fed 4 people for three meals.

A word of warning regarding the owner. He'll berate you in front of your young children and family in response to how he dislikes your parking in his lot. Never mind the fact that your family routinely spends thousands in his restaurant every year. Your behavior is pathetic and uncalled for SCUMBAG! You lost our entire family's business!!! Bet on us spreading the word too.

This place is so over price. I had this woman was getting my food ready did not even had a smile in her face,she was basically trying to just get me to say what I want and for me to get the hell out of the shop. From her attitude I just didn't even pick up more stuff. Very Over Price!

Food is good. A little bit over priced. Fried chicken is always fresh and extra crispy just the way i like it

Their food isn't that bad. The only problem I have is with the over pricing and the customer service. It seems as though they always have an attitude, the female workers act as if they don't want to work. They are just plain rude, they have the music to max and expect to hear what I'm saying. Silly isn't it? They get mad when they don't hear, don't blame me blame yourself. They look pretty mediocre and mean from experience. The food is expensive, but it isn't bad. It's an okay joint,just have to work on rude workers.

Besides the Lady picking out bony parts of meat and filling up the bowl with gravy the food is horrible. What a waste of money. got Stew Chicken and Curry Duck, it taste as if they pour a whole container of salt in the dishes. Sorry, i rather starve than go here.

Just got home with Dahl puri to eat with goat curry. Dahl puri taste stale and like they used old oil. Worst Dahl puri I ever had.