Dai W.
Yelp
Today I had a taste for a salmon salad & decided to go to Rocklands for lunch and give the salad a try for the first time. Usually, when I go I'm with a male co-worker or two and we get stuff that's self explainitory however, today I decided to visit the location alone. As I stood looking at the menu to see the ingredients that was in the salad, I politely let a person or two in front of me. Not seeing the entree salad option on the menu, with a detailed description I walked to the register and expressed that I would like a salad. The guy behind the register was very nasty and attitude was very displeasing. His response was "What do you mean a salad? You mean the entree with chicken or Salmon?. I responded kindly, "Yes, a salmon salad. I was trying to see what was in it but it's not on the menu." He responds, "It's a house salad with regular stuff like corn, lettuce and tomotoes, the picture is down there, on the right." I immediatly thought to myself, not all salads come with corn & it could have been a ceasar salad, so how would I know. I decided to move pass his negative attitude, tone and energy & just said, "Ok, that's fine, is the salmon bbq". This where it took the cake with sarcasm; he says, "everything in here is bbq." That's obvious because its a bbq establishment but my question was more or so, is it plain grilled or have bbq sauce. I said you know what, nevermind, because I don't like how your speaking to me. He responds, "Ok, bye; you can try again another day." As my co-workers and are "were" repeat customers, I felt very disrespected by his attitude towards me. As I was walking to my vehicle, I realized that I was the only woman besides the lady who cooks in the back & I was the only black person out of about 20 people in the establishment at the time. I decided I would like to speak with the manager. So I went back in and ask for the manager. To my surprise, the rude staff member named Alan Quiteno was/is the assistant general manager and he disregardingly passed me his business card. I said thats fine, and made him aware of how I felt mistreated & discriminated against by him in that environment amongst so many white people at that time. He just stared at me, with no remorse, no accountability; No, "I apologize if I made you feel that way, it wasn't my intentions," no nothing. I said, I'll be writing a review and his response was, "Ok". However, No it's not ok, it is never ok to unprovokingly treat anybody like that, not alone a customer and your the general manager. Than ontop of that I was 1 out of 2 women and the only black person in an establishment full of white men at that time. In the height of the DEI debate, it appears that he intentionally went out his way to try and belittle me in front that crowd Six of us pulled up in a van but I was the only one who went in, when I returned to the van the six of us collectively agreed we will not be returning and I returned back to work and told my manager & co-workers and collectively as a department we will not be returning again. Next, I'll be sending out messages to my transit company union page about my mistreatment.