Małgorzata D.
Google
We stayed at Rock Resort for one week in a large connected apartment with a kitchen and bathroom, and overall the stay itself was pleasant. The apartment was spacious and comfortable, and the resort has a nice atmosphere.
However, we were very disappointed with the cleaning service. During our stay, we ordered apartment cleaning twice. Unfortunately, the service was extremely limited — the staff only quickly swept the floor. Dust on furniture, lamps, and other surfaces was not cleaned at all. Bed linen was not changed, and towels were not replaced.
We later found out that changing bed linen and towels requires an additional paid service that must be ordered in advance, which was not clearly communicated. When the fresh linen finally arrived, it was simply left on the bed, while the used bedding and dirty towels were piled together and left in the apartment, creating a very unpleasant impression.
For a resort of this standard, we expected a much higher level of housekeeping and clearer information about what the cleaning service actually includes.