June S.
Google
This was one of the worst dining experiences I’ve had in Irvine.
We waited over an hour to get seated for weekend lunch. Once seated, things only got worse. After ordering, nothing came out for about 20 minutes—no hand rolls, no appetizers, no explanation. When the rolls finally started coming, there were 10-minute gaps between each roll, making the entire meal painfully slow and disjointed.
What made the experience unacceptable, however, was the behavior of the chef. There was only one chef making rolls and no visible server to ask questions or address delays, so we were left waiting without any communication. At one point, I let my fiancé try a roll I ordered because it was good. The chef yelled at us across the counter, saying we should not share rolls because he needs to count them and it confuses him. This happened in front of other guests, and his tone was rude, aggressive, and completely unprofessional.
A manager happened to be nearby and immediately stepped in to apologize multiple times, which we appreciated. The manager handled the situation well and offered a 20% discount, which was the only reason we completed the meal. However, the chef never apologized and instead walked away into the back, which says a lot.
I live in Irvine and have always enjoyed KEI Concepts restaurants, but this experience completely changed my perception. Despite the manager’s effort, I will never return to ROL, and I would strongly caution others—especially at the Irvine location. If you encounter the short, heavyset chef with glasses who is visibly irritable, be prepared for poor attitude and lack of professionalism.
Good food does not excuse bad service, long waits, and disrespectful behavior. This restaurant was a huge disappointment.