Ronald M.
Google
I visited Rolling Smoke at the marketplace on Saturday, 12/13, with my family and placed an order totaling nearly $60. When the tip screen appeared, I added a custom $4 tip. As anyone who’s been here knows, there is no real “table service” — you pick up your own food, no one checks on your table, and no one clears plates or offers refills.
What happened next was surprising and unprofessional. There were three younger cooks and an adult in a baseball hat and hoodie. The adult made a comment to the cooks implying they could “keep the $4,” then grabbed a Sprite from the refrigerator and walked off. I was confused in the moment and didn’t want to make a scene in front of my family, but the more I thought about it, the more inappropriate it felt. I tip generously when service warrants it. If this individual was the owner or manager, the comment was completely unnecessary. And if the cooks rely on tips to make a livable wage, perhaps the establishment should pay them fairly instead of placing that burden on customers. If he was not the owner, then I’m sorry the business employs someone who would call out a customer like that.
As for the food, it was disappointing. The brisket was cold, the mac and cheese was soggy, and even the hot links were only warmed to a lukewarm temperature.
After this experience, I regret leaving even the $5 tip — and honestly, I regret the entire order. Unfortunately, I cannot recommend this place. Bad food, bad service, and an even worse attitude. Stay away.