Ponzella Y B.
Yelp
My Family and I walked in on Sunday 7-27-25 between 1-1:30 pm.
After church serivices hearing how great this place is for food we were looking for a beautiful experience of eating and fellowshipping.
When we entered the room all eyes were fixed on us, including the one (1) server. No one acknowledged us as we stood politely at the front door. The server gave us "NO" communication, no direct Eye contact, a Head Nod, Not a mumbling word of I'll be right wiith you.
After all, it is plain old common sense to Greet customers.
There were six people in our party (4) adults (2) children.
Yet we seem to go untoiced as if, we were invisible.
After (7-10) Seven -Ten minutes of being ignored, The server walked towards the front attending to other guests. My family felt very invisible and unwanted.
I called out to the server "Pardon Me, are we invisible"?
He replied "No, I'm looking where I can sit you". We all found that a little hard to digest, while (2) Two Tables were open with (3-4) chairs each were directly in close proxcimity from where we stood, less than 5 feet away.
My family and I felt discrimminated, and eventually left to support another restaurant who would welcome us and our money.
Perhaps, the establishment was short staffed, nonetheless, it's good ethics to greet your guest. It only takes a second.