Romantik Hôtel l'Etoile

My wife and I spent a couple nights here and loved it. Very romantic, although also some families with little kids also were there. There is some private street parking, but not enough spots for all guests. Its within walking distance to the Gruyere bath, which is why we visited. Its a typical village lifestyle. Our small dog was allowed. They have a restaurant that was busy, but we didnt visit. Breakfast was good, dog welcome there also. Very friendly staff. Expensive for dogs to stay though at 25 a night. Room was cozy and had view of the mountains. We would return.

It seems that guests are not very welcome here. The hotel itself is nice, but the staff could definitely be more friendly. I’d like to highlight our experience at the restaurant: we ordered a dish that was clearly marked on the menu as for two people, priced at €67. We even double-checked this when ordering. However, the (very “polite”) lady either pretended not to hear us or simply ignored it, because they brought us four identical plates. After we received the first two, the lady brought two more and cheerfully said “good luck”. This felt like mockery of the guests. The dish itself was delicious, but eating four portions intended for two people is simply impossible. In the end, they presented us with a bill for €134, which left a very negative impression. Thank you to the lady for the “service” — definitely unforgettable, but unfortunately not in a positive way.

Never go to this hotel or its restaurant! 👎 We visited Charmey for Désalpe and bought pumpkin soup from their stand. We ate on the hotel terrace because the person who sold us the soup said we could. When we asked to use the restroom, the staff rudely directed us to a public toilet at the event instead. What terrible service from this hotel!!👎

Pros: staff is great. Timothy and the staff are very attentive and are trying their best. Restaurant is actually amazing. Quality and well prepared. Best Cote de Beouf I've had. Bar area is like a local hangout. Shootout to DoDo. Cons: bad pillows. No real amenities in the bathroom other than soap. Overall great location to explore Gruyère region.

Very small room with an even smaller bathroom to match. The smallest shower we’ve ever been in. Towels were old and frayed. We arrived at the breakfast, which was very sparse to begin with, with most of the bread, and cheese platters empty, the fruit old. While the hotel website makes the place looks great, it is anything but. We changed Hotels after only one night. Very disappointed.

I recently had the pleasure of staying at Hotel Etoile in the picturesque Val-de-Charmey, and it was an experience I won't soon forget. From the moment I walked in, the warmth of the wooden interior invited a sense of comfort and luxury. The hotel's design perfectly complements the breathtaking mountain scenery visible from nearly every window, offering a serene escape from the hustle and bustle of everyday life.A short, pleasant walk away is a spa that promises relaxation and rejuvenation - a must-visit for anyone staying here. The highlight of my stay, however, was the culinary experience. The hotel's restaurant serves haute cuisine that tantalizes the taste buds with every bite, especially their loup de mer, which was cooked to perfection.Above all, the service at Hotel Etoile was impeccable. The staff went above and beyond to ensure my stay was comfortable, making me feel welcome and well-cared for throughout my visit.I highly recommend Hotel Etoile to anyone looking for a luxurious getaway in a stunning natural setting. Whether it's for the food, the views, or the overall ambiance, this hotel is sure to exceed your expectations.

We stayed at the hotel and had a dinner in October 2021. We decided to come and stay in this hotel, because we had a lunch last year and it was exceptionally good. However, on both times, we had unpleasant experiences with staffs. Last year, we were billed incorrect amount and had to explain to correct it. This year, we used a coupon for the dinner and were told it cannot be done. Everything was ensured and OKed (for all the benefits comes with the coupon) at the time of check in, but somehow, we were complained by the waiter at the restaurant that it cannot be done. In the end, the waiter's claim was not true and we did not have any issues with the coupon nor payment. However, it was not pleasant and my hope to have a fun birthday dinner was not realised.

It’s a cute little hotel in the centre of the village. It is true that the rooms are renovated. The room was pretty spacious. We had one with two joined single beds, decent wardrobe, a TV set, minibar, shower, an arm chair and two tables. There were toiletries, so don’t worry if you forgot a shampoo. The design is simple, but nice. However, the building is located on the central road, so the noise level is quite high. Although it wasn’t too noisy at night. Also the kitchen smelled quite strongly in the room. They have a bistro and a gastronomic restaurants in the building. Both were very busy (it was Easter weekend) and the food was great. We chose this hotel as it was cheaper than the bigger ones in the area but still located well for reaching out to the nearest sightseeing locations, like Chateau de Gruyère and the main cheese place or Maison Cailler. It’s located a hundred meters away from les bains too. The area also has good hiking routes nearby, suitable either for easy promenade or for proper hiking.