Romer Hell's Kitchen, neighborhood hotel

First of all - Frances - you made me fall in love with the city the moment I arrived at the hotel!! Everyone is super nice and helpful. The rooms are very cosy, clean, and the beds are comfy (maybe a bit too soft). The location is convenient - close proximity to central park and subway lines leading downtown. There is a nice market with a lot of vegan options - Westerly. There is also a lovely vegan breakfast diner nearby called Plantega - they have delicious sandwiches! Overall, I would (will) come back for sure! Ps. lots of love to Frances in the reception.

This hotel is a must stay if you are seeing Wicked or generally speaking are in town for Broadway shows! While in NYC stay at Romer we went to Wicked which is about a one minute walk and also to & Juliet which was about a 15 minute walk. Great restaurants all walkable, laundromat is walkable as well. Parking is next door to the hotel and was sufficient. The rooms are very quiet and front desk staff was kind and friendly. Bell staff was also friendly, we met a lovely guy who had been bell staff at the Romer for 40 years he said. Beds were comfortable and our room was beautiful, no view, just the back of a building and a rooftop patio, overall a fantastic for the money spot with an unbeatable location.

Loved our stay here! Hotel is in the perfect location, within a couple blocks of Times Square but super quiet at night—I was very worried about street noise since we live in a small town. I requested a room on the back of the hotel away from 8th Ave and my request was granted. It was perfect! I never heard noise from other guests or outside (other than when the window was cracked, but it still wasn’t bothersome). The front desk staff and concierge were super polite and helpful. Several subway stops were very close and we got everywhere we wanted to go very easily. The room was clean and spacious and super chic. ||The ONLY complaint I had about the room was our a/c didn’t get very cold and we had it turned way down. Luckily we were in NY during the time of year where evenings are cool and comfortable and we were able to crack our window to let in the cool air. Otherwise we would have baked all night. If you are a hot sleeper, bring a small fan because you’ll need it.

The location is amazing to easily walk to all of the Broadway shows we were seeing. In general, it was easy to walk everywhere! Our flight got in late into the evening, and taking the subway from LaGuardia was super easy and dropped you off right by the hotel. The overnight check in associate was fantastic, very friendly and ready to explain all of the amenities. My husband appreciated the gym access at the gym nearby. The room was perfect! We were there for 6 nights and used to staying in shoebox sized rooms in NYC, but this was spacious, nicely decorated, and even had a sitting area. So & So’s was super cool as well, good music and drinks, definitely a fun vibe. Liked the proximity to some delicious food options on 9th as well. Overall, had a great stay and loved the hotel. Thanks!

The room was lovely and very comfortable and quiet. Hotel staff was friendly and efficient. Liked the lobby as a gathering place. Bit of an issue with one elevator (out of 2) that kept breaking down. Although it was fixed in a timely fashion, there could be a back up of people trying to move up and down the floors. However it really felt like you are nickel and dimed to death here. They charge you $500 upfront for "incidentals", which is refunded if not used. And, for an extra (daily) charge, you can request "upgrades" as basic as a room on a higher floor. BTW the upgrade charges are treated as separate charges so they then have taxes and fees added. The cost of the upgrade I requested more than tripled--which I discovered when I checked out. I made this reservation 4 months in advance, which was supposed to give a 15% discount but I noticed doing some checking a few days before our arrival that reserving a similar room for the same days on that date would have lowered my charges by $400 (including all of the taxes and fees). So where's the 15% discount for advance reservations? While I really liked the hotel itself, the costs would make me reconsider another stay.

This hotel is perfect. Rooms are so roomy. We had 4 adults with luggage so needed a decent size room. This room was amazing. 2 queen beds and lots of floor space. Location is nearby to everything- 5-10 min walk to time square or theater district and down street from St Patrick’s Cathedral and all those things. Will definitely be staying here again. Quite area and safe and the hotel staff is so friendly.

Stayed here for 8 nights with my husband for our first trip in New York. The hotel location is perfect with less than 5 minutes from the subway and 10 minutes walk from Time Square. We stayed in the corner king size room with a view over the street. The room was perfect with plenty of space, a table with a couch, a large bed and a wardrobe. However the bathroom was quite small and needed more space. In general we were very pleased with our stay because the hotel was modern, safe and cozy. Our room was clean, spacious with a nice view. But some things could be improved like the water pressure, some shelves in the shower, the housekeeping because some things were left out, the amenities in the room like a kettle with cups and coffee/tea, the isolation because we can hear the noise of other rooms and the street, being able to let your luggage for free after checkout Overall we were satisfied with our stay and see ourselves coming again in the future.

I can’t recommend Romer Hell’s Kitchen enough! From the moment I arrived, the staff made me feel so welcomed and looked after. Special thanks to Nancy at the front desk — she’s the sweetest and incredibly helpful!||||The bellmen were fantastic as well, always welcoming and accommodating. A big shout out to Dennis, who went above and beyond during my stay.||||I loved the piano bar atmosphere, and my room was spacious, beautifully designed, and very comfortable. The location is perfect — right in a great part of town with easy access to everything I wanted to explore.||||I had originally planned to switch to another hotel for the final part of my trip, but thanks to the amazing experience at Romer, I rebooked and stayed here instead.||||Thank you, Romer Hell’s Kitchen, for such a memorable stay! I’ll definitely be back on my next trip to NYC.

This is a nice hotel somewhat off the beaten path of Broadway . It's still within walking distance of shows and restaurants however . Plus side : Clean Nice size rooms Helpful staff Terrific little coffee shop Downside : No restaurant or room service No valet but a parking lot next door . A bit pricey for my suv . I had never heard of it , but it was a nice stay and I'd come again .

My husband and I were here for the New York City Marathon weekend and we truly enjoyed our experience and time at Romer Hell's Kitchen. We booked for check-in on Friday Nov 1st and checked out on Monday, Nov 4th. The location was PERFECT for us as it was close to subway lines C and 1 train. It was about an hour away from JFK via Train / Subway so it was ideal place to be. The Run Center is a 10-15 min walk north, central park is close by as well. Lots of grocery stores, bodegas, coffee shops, bagel spots as well. The price was reasonable when we booked almost a year out (not sure how much it cost closer to the date of the event). On Friday, Nov 1st we arrived very early (9 AM) - however we could not check in early due to the rooms not being cleaned. They have a large front area with lots of seating, tables, chairs, a restaurant, coffee shop and restrooms. We left our bags at the front desk and made the most of the day. We went back to the hotel around 2 PM and the room was ready for us! The only thing was we asked for a double queen bed unit but they only had a King size bed, so they comped us the rollaway free of charge. The room itself was spacious for NYC sizes, good bathrooms, modern and there was an ice machine and water station on each floor. The housekeeping staff were friendly and helpful. The bed was very comfortable as well. There was a fridge in the room, no microwave. Overall, a great experience and I would come back again. In fact, we already pre-booked our hotel stay for our family trip in June 2025! I hope to come back here again and again! Thanks Romer!

A warning as the AC wasn't working while we were there over memorial day weekend. And another note, there is a resort fee that is added to the stay - this is super common for hotels in big cities but it wasn't included in my overall hotels.com payment. I decided to stay here again as NYC hotels can be such hit or miss and it's a great location for the broadway shows -- sadly too close to Time Square but if that's your thing this is perfect. The beds and rooms were still comfortable (the thermostat never dims which is annoying) and the rooms are so big which is nice. The front desk was really accommodating and let us check in two hours early and was able to find us a room that wasn't an adjoining one.

cute lil hotel off of 8th and 51. for our first trip to new york, this was the perfect location for everything we wanted to do! the rooms were nice and big. they gave us fresh towels every day and even set one out on the counter to catch the fallout powder from my makeup i appreciate the bag holding that they do for check in and check out. it allowed us to get extra stops off my itinerary. overall experience i would give it a 4.5/5 the doormen can feel a lil pushy in my opinion so it's the only thing keeping it from being a 5 star stay

Updated decor with a cool vibe, friendly staff and located close to (but not in the center of) Times Square and tons of shops and restaurants. Night time was quiet despite being close to nearly everything. Clean, well kept. Small cafe that has the essentials for light breakfast eats. LGBTQIA+ friendly and super helpful staff. I'd stay here again in a heartbeat!

A friend and I stayed at Romer a few weeks ago during a visit to NYC. The building is nice (attractive, modern lobby), and the service was great (we called down for some extra towels and pillows and they were very responsible and friendly and the front desk staff were lovely as well). Our room was very large (not one of those NYC hotel rooms where you can't even find a space for your bags) and nice. The location was great for us (the hotel is walking distance to all of the Broadway theaters and we had tickets for a few shows) - so close to so many subway options (B/D/E at 7 Av, 1/2 at 50 St, N/Q/R/W at 49 St, C/E at 50 St)! My only real complaints are that the elevator situation was (typical for NYC) not great - long waits for elevators (one elevator out of two was out of service when we stayed, so they were letting guests use the service elevator, too). Also, we were there in April, and it seemed like large groups of school students (maybe from abroad) were staying at the hotel on school trips. There were always tons of people in the lobby (waiting for their group to be gathered). They weren't a problem for us, but it was strange - teenagers everywhere! Overall, a good place to stay if you want to be near the Broadway theaters for evening shows so you can walk home after!

Eugene the bellman was awesome! We had a big group and lots of luggage and cars going to different airports. The process was perfect and smooth. Thank you, Eugene!

Was excited to stay here; it's a prime location & the photos of the rooms looked nice. Spoiler alert - the room I stayed in was quite different looking. The Pros: staff in the lobby who checked me in were very friendly & helpful. Spacious room. Bed was comfy, plenty of pillows. TV is huge. You get 2 complimentary water bottles. Sadly that's all the pros I have. The Cons: The website states valet is available; that's not accurate. There a $200 fee on top of nightly rates. No "do not disturb" sign to hang on my door. No Keurig or coffee pot in the room. Bathroom is dated, had unsightly stains on ceiling. Room had fully carpeted floors, which in 2024 is kind of shocking to see. Was on wifi but still got "SOS" on my phone & calls dropped. Could easily hear guests' tv next door. But the worst part of my stay was the man (I'm assuming was maintenance staff) who knocked on my door at 8:30pm last night, asking for a walkie radio he thought was left in my room (it wasn't) then AGAIN he knocked on my door at 9:30 the next morning, asking about something missing from the toilet in the bathroom. What?!? I couldn't fully understand what he was saying, but said housekeeping sent him to check on something missing from the bathroom; I was so confused. I told him I checked in last night, I didn't call for anything, and nothing was missing. I wasn't letting him into my room. After he left I called the front desk & they apologized (again, they were very nice) but I was still freaked out. In all my years traveling & staying at hotels, that has never happened to me. Where a strange man with no identifiable uniform knocked on my door TWICE in 13 hrs making odd requests. Super sketchy. Guests want to be left alone when they're at a hotel. This ruined my stay. Unfortunately, I cannot recommend this hotel and would not stay here again, not for $1,000 for 2 nights.

Girls trip 2024. Perfect hotel. Walking distance to so many iconic places. Close to the subway nearby restaurants if you get hangry. From the moment you walk into the hotel you are greeted and pampered. Our rooms were exceptionally clean. The bedding was perfect with multiple choices of pillows. The shower pressure was great. We had a nice view of the street below, but never heard a car horn or ambulance. Shout out to Eugene for holding our bags while we grab lunch at Carnegie deli and having Transfer to LaGuardia ready when we got back. Girls trip 2025 might be at the Romer again.

Good location, helpful and friendly staff for helping us early check in (Thanks a lot!), so many good restaurants nearby and we really enjoyed the 2 hours free biking at Central Park

Stayed here for a staff retreat and overall had a good experience. Lyft from JFK there was approximately $85 and 45 minutes and great location close to Times Square. Check in was quick and easy. Room was decorated nicely and clean, with decent views. Felt safe, staff wee pleasant, and would recommend and stay here again and in other areas.

This used to be the old Hampton Inn in Hells Kitchen! The location is priceless, the new decor is impeccable, classy modern and chic. Has an Art Deco vibe to it! I would have given a perfect 5 stars, except the rooms don't have any desk to do business work! They no longer have even a small gym. They give you a pass to Crunch 2 blocks away which isn't ideal. Have you tried walking couple of blocks in cold sweat? Please bring back the small gym! Also the breakfast before had such amazing options. The cafe now has limited options and it's a la cart. We really need a desk in the rooms to do our work. And at least bring back a small gym.

Recently stayed in the City for a couple nights and made the mistake of choosing this hotel. From the moment we checked in, there were problems. We arrived and check-in wasn't available because their system was down. We were told we could leave our bags and check-in later in the day manually. When we returned, we were checked in and my friend and I--who booked together--were on separate floors. Not terrible, but not convenient either. When the doorman (I presume, though I'm not certain since he was wearing a dirty tshirt and jeans) went to collect our bags (in the next room over), it was late and he was nasty when we didn't immediately tip him for carrying a laptop bag and a suitcase on wheels. The bags were literally kept in an unsecured hallway behind a door. He sarcastically went on thanking us for our generosity. He literally did the bare minimum and my friend and I typically tip at the end of our stay. It was rude and unprofessional to say the least. There are two guest elevators and when we arrived one was working. By the time we left, none of the guest elevators were working and we were told to use the stairs or if needed we could use the staff lift. I asked for a do not disturb sign, and was told someone would bring it up to my room. It never was delivered so the next morning I asked the maid if she had one and she took it from the room next to me. She was the nicest person I encountered at the hotel. When we checked out, I was told my card on file wouldn't be charged since my friend and I had prepaid and the card was only for incidentals during the stay, if any. I asked for the checkout documents sent to me by email and never received them, but I did find an unexpected $98 charge on my account the next day. I had to call multiple times to even discover what the charge was for--and was eventually told it was an "urban tax" whatever that is. When I asked what the urban tax covered, it was apparently a charge for wifi (!), and use of the gym down the road and/or bike rental. I didn't use any of these "amenities" and question whether it wasn't just a charge they were hoping people wouldn't notice. I 100% would not recommend staying here, even if it is convenient for theatre plans.

Checked out early and was told that I was smoking in the room. Had to wait about 10-20 minutes for the manager to come and assess the room. Was told that no one smoked in the room. I am assuming if you are hispanic or black dont come to the hotel or they will charge you a "$500" stereotype charge.

Great neighborhood hotel! We stayed here for a few nights to celebrate our anniversary. First of all, the hotel is CLEAN. And there's an apartment/neighborhood feeling to it. It's walking distance to the subway, to the shows and to great restaurants such as Carnegie Deli and Pick a Bagel. The staff was friendly and the beds were soooo comfortable! We will definitely be back to this great spot!

The hotel is beautifully decorated. Our deluxe king room was huge and had a couch! The bed was super comfy. The bathroom was beautiful black and white tile with a big walk in shower. Everything was very, very clean. One block from a subway station. Tons of shops and restaurants nearby. The one small thing...I love my coffee or tea in my pjs in the room. No in room coffee/tea. :-( Had to go down to their cafe off the lobby to get coffee or tea. Other than that would highly, highly recommend.

What a gem, this new hotel in the heart of Hell's Kitchen adds to the collection of new businesses focusing on neighborhood history and vibe. From the minute you arrive you're greeted with smiles and great customer service. Our apartment was recently flooded and the personnel made us feel right at home. Will be staying here during the work week for the next month. I highly recommend to stay here.