Andrew F.
Google
My wife and I attended Romero’s for her workplace Christmas party, and what should have been a fun night turned into an uncomfortable and embarrassing experience because of how I was treated.
I am hard of hearing, and in loud bar environments I often cannot hear anything at all — not words, not direction, and not even my own volume. To get a bartender’s attention, I rely entirely on visual cues and hand signals. This is how I communicate in every loud setting, and I have never had an issue. Typically, the bartender notices, acknowledges me, and I wait patiently.
While doing this, a woman sitting at the bar suddenly turned toward me and loudly scolded me, telling me I was rude and that “this is not how you talk to people.” I was relying on lip-reading, so I don’t know everything she said, but I do know I had not spoken to her, approached her, or interacted with her in any way. I was simply trying to communicate the only way I can in a loud environment.
I was shocked and stated — verbally and in sign — that I am hard of hearing and that this is how I communicate. I walked away because I didn’t want to continue standing there being publicly reprimanded for my disability.
When I returned a moment later — because I decided I shouldn’t be shamed out of ordering a drink — I again explained my hearing limitations. The bartender was kind and apologetic, even though the situation had nothing to do with her.
This entire situation began because the owner assumed the worst about someone using a disability-related communication method. There was no pause, no curiosity, and no effort to understand — just a public scolding.
The owner later claimed that I called her the “b-word.” In my frustration afterward, I may have muttered something under my breath. I genuinely do not believe I said it directly to her or loudly, but I can acknowledge that I was upset. Because I cannot hear myself in loud environments, I am not always aware of my volume. What I can say is that nothing I said was unprovoked — it was a reaction to being publicly embarrassed for something directly tied to my hearing disability.
What escalated the situation further was that the owner then shared her version of events with one of my wife’s coworkers, who confronted me aggressively. That is when I learned the woman who initially yelled at me was the owner. I ultimately chose to leave so the situation wouldn’t overshadow my wife’s holiday party or reflect poorly on her.
No guest should be treated the way I was — especially over a misunderstanding rooted entirely in a disability-related communication barrier. Accessibility, awareness, and basic courtesy matter, and they matter most when coming from those representing the establishment.