T D.
Yelp
I have frequented The Rooftop since the day it first opened. When visitors come from out of town I always bring them to your restaurant for the fabulous food & view of Mt Diablo. I've taken my family to your restaurant for many of our family celebrations - from birthdays to graduations.
Last night, however, for our after Valentine's Day outing, we had a bad experience. Although, the food was excellent, as usual, and the staff are very professional, they were not on top of our table to refill our glasses. We both would have ordered another $20 glass of wine to add to your profits had someone come back to the table in time.
Worst of all, we were seated beside a large party of friends who were very noisy and were doing hard slap clapping at their own jokes that pierced the ears. I know that "lively & "noisy" is the model for many popular restaurants today to lure younger people into the restaurant; but, my date and I couldn't hear each other due to the loud chatter behind us. I thought, perhaps, the sounds would lessen once they were fed, but they never quieted.
I noticed, too, that on the patio there were only high-top tables (and, it appears you've added more high tops throughout the restaurant). For mature people these high tops are hard to negotiate and could be a liability if someone were to fall; not to mention they are terribly uncomfortable at this age. Mature people need to have a "sure footing" for comfortable seating. Thus, I find your "high top table" setting very dismissive toward the mature & handicapped folks, just as the noise level is very dismissive to those with hearing issues.
I get that on the patio the winter windshields block the view. Hence, high tops are a good option during the cold months. If that's the case, an area should be made that offers comfort for people who prefer dining at low top tables away from the noisy party folks who deserve, as well, to enjoy their experience.
As I was leaving I spoke briefly to a young woman who said she was the dining room manager. I asked to speak to the restaurant manager but she said I could speak to her. Before I could finish she put her hand our in front of my face and said, "we're done here!"
Please consider giving your mature clientele the advantages that of you offer the younger set. Please be cognizant of the noise level and seating arrangements of the mature customer.
Thank you for your consideration.
Kind Regards from a frequent patron-
CCC Court Mediator & Psychologist