Room & Board

Room & Board Old Orchard – Flawless Customer Service I visited Room & Board at Old Orchard in Skokie, IL to browse and get ideas. From start to finish, the entire team was warm, professional, and incredibly respectful of my time and vision—even knowing I wasn’t purchasing that day. There was absolutely no pressure, just genuine kindness and helpfulness. This location sets the standard for what luxury customer service should be. I’ll definitely be back.

Room and board is one of my most favorite places to look at home furniture. They’re price is not the best, but their quality is great, staff are professional, attending and informative. They special order pretty much everything they have. Which makes it convenient for picky people like me and my partner.

We've been using R&B for 95%+ of our entire home's furniture for roughly 12 yrs. Everything is still in excellent condition. Our last purchase( 16 mo ago) was a bathroom vanity and now it's time for a new bed & mattress(latex). I was happy to see Consumer Reports giving R&B the highest top ratings on furniture stores(tied w/ Stickley). Plus their delivery has been very good - equally satisfying thus far. And what brought us to R&B- many of our pieces had been built in WI. It's all made in the USA as well as the woods used-grown here. This was a priority as well as design & quality.

Big Lots quality furniture at Mercedes prices. Recliner falling apart after only 7 years. T-nuts installed from the wrong side. Customer service useless.

I like they'r furnitur, well made. Hope to purchase their sleeper couch soon! I think it is the best made on the market.

First of all this building is gorgeous. My daughter and I noticed it after weeks of driving by and missing. So yesterday we decided to do a speedwalk through the joint, even though we had a feeling it’d be way above our trashy price point. We toured counter-clockwise through the larger-than-expected showroom and were greeted by a collection of lovely domestic vignettes, reminiscent of the best (and I mean this as a genuine compliment) of IKEA Scandinavian modern—but this version is of exquisite and lasting quality. Y’all know I’m a dedicated thrifter because I believe in QUALITY, and acknowledge it’s not necessarily affordable when new? Well, here’s that fancy new stuff I’d actually bother to buy if I had the checking account to bear the burden. The gents who run the place (for 35 years, they say!) tolerated us with admirable sweetness, and I saw some gold velvet club chairs I’d have put on credit if my husband wouldn’t have wept tears of blood

We've shopped at R&B(this location) for over 10 yrs for our entire home. Our last purchase was this last Spring for a bathroom vanity. Always an excellent experience. The delivery men were super good & very careful. Excellent quality of furniture & beautiful! And all made here in the USA. Our vanity(The Berkley) was made in WI Thank you R&B. BTW; I just learned that Consumer Reports rated R&B #1 for quality-well made.

They have great furniture! A glorious showroom! I love walking through and being inspired. I have purchased many pieces throughout the years. The reason why you have two stars at this location is because the sales associates cannot be any more snooty. They cannot be any more unwelcoming, they cannot not help me any less than they do. I don't know if it's how I look, how I dress, or how they're perceiving me. I have been shopping at that store for many years. But usually happens is: I walk in, and I say hello. I ask for a specific or a type of room. At times they'll just point to me the direction of the room the item is in. Or at best they'll walk me to an area and then leave. Never to return again. If I have a question, I always have to hunt them down, and I feel like I'm irritating them for asking them anything. As I said I love your furniture. If I want something I usually go online and purchase it online to be delivered to my house. I'd rather give the business to just room and board and not to those sales snoots! Yes I am choosing that specific descriptor for your sales associates intentionally. They have attitudes and they are quite snooty. Please let them know that they can lose the attitude in the sooniness considering they are nothing but cashiers, with maybe good taste in furniture. LOL