Mike K.
Yelp
On 4-28-2018, I received a full refund. This matter is now closed.
MK
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On 4-25-2018, I called Assistant Manager Darwin to schedule my service with him. As I was waiting on the phone, I looked at the scheduling section of their webpage and saw "Sue" was still listed as a barber. When Darwin came to the phone, I asked, "Darwin, didn't you tell me Sue was terminated?" He said, "Yes, but I'm only the Assistant Manager and the Manager decided not to fire her."
I asked for a refund, which he agreed.
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On 4-22-2018, I spoke with Assistant Manager Darwin, who advised "Sue" was terminated and he will provide a free service on my next visit. I will schedule an appointment this coming weekend.
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As of 4-19-2018, I have not heard from Mr. Mr. Rourke or any representative regarding this matter. MK
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I was a walk-in on Sunday, 4-15-2018. I was told by the barber at the very first station by the greeting/cashier station what a ROOSTERS CLUB CUT (at $39.00) would entail:
**Personal consultation, precision haircut with shampoo, massage, razor cut around the neck and ears, hot-towel treatment, style, powder, and aftershave.**
A bit pricey, but I said, what the heck, you only live once and I have an event on Wednesday.
The girl at the cashier counter gave me an appointment (while I waited), which would be about 40 minutes - no issue.
Then, a stylist by the name Sue asked for me. Of course, I thought I was going to see the barber who explained the service, who was free at the same time Sue came for me.
Well, I proceeded - BIG MISTAKE.
I sat at her station and asked her how long she had been cutting men's' hair. She said, "3-years." I was a bit worried, but went forward.
The "Personal Consultation"? It was not. She asked me what number I wanted (meaning the electric clipper cutting guards, corresponding to different men's haircut lengths). I told her, "half," then described with my hands as I said, "with a full, short taper all the way up, evenly all around, up to my part on my left side." She said she understood.
SHE DID NOT.
The next thing I know, she's putting hair styling cream in my hair and removing my paper around my neck and shoulders.
What?
I said, "where's my part?" She then tried to use the clippers to raise the taper up, but it was an uneven taper and just a bad hair cut. NO PRECISION.
She handed me a dirty hand held mirror and I quickly saw it was bad, real bad and said, "no, no, this is not right. Are you finished?" She said, "what else do you want?" I said, "Where's the straight razor trimming around the ears and neck?" She said, "Oh...OK." Then, she asked the young girl at the cashier station to take a razor from the vacant barber station next to her, which she retrieved from a drawer. There was a used blade on it. Without prepping my skin around the ears or neck, she took the hot shaving cream, put it around my ears and neck, then grabbed the razor. [She should have prepped the skin with hot moist towels.]
I immediately said, "STOP...are you going to place a new blade on that razor?" She said, "I don't have any," then asked the young girl to find one. After a couple of minutes of searching for it without success, I was DONE. I stood up, took a paper towel to wipe away the shave cream, took the smock off, and said, "this is just terrible, just terrible." I walked to the front, paid, and left.
I retired from the US Army in 2014 after 24-years of service and I can tell you this place is OVER-priced, OVER-rated, and anything but a PRECISION haircut. But, the interior decorations look nice.
DON'T GO HERE - BAD, VERY BAD.
Michael K.