Michael M.
Yelp
The food is good, and the pizza's top-notch. But this is about some very bad service I've gotten at the bar lately.
My wife and I have been going to the bar for years for the occasional lunch, where we enjoyed playing some video poker, having a couple drinks, and getting a nice meal. In all that time, we never had anything but a good time (even better when we managed to win enough to pay for our meal).
The last couple times, however, have been disappointing to the point we will not go there any longer.
A few weeks ago, we tried to take advantage of a $10 pizza coupon on a Tuesday. We never had any problems using the coupon prior to that, but a new bartender told us that they wouldn't accept a pizza coupon on days where they have a wing special. Why would the price of wings have anything to do with a pizza coupon??? He made the ridiculous claim that you couldn't use ANY coupon on Tuesdays because of the wing special. Note: WE WERE GETTING PIZZA, NOT WINGS. So we left, and got lunch somewhere else.
Then today, (which was a Friday, so I knew I could use the coupon,) I ordered the pizza, sat down at a machine, and played for a while. I played for about a half hour, and I was disappointed that after I cashed out, and went to pay for the pizza, my drink not comp'd. I asked about it (because I've ALWAYS gotten my drinks comp'd if I was actively playing), and the bartender (same guy who refused our coupon from before) said that drinks were NOT comp'd if I cashed out more than I put in. WHAT THE HELL?? Just because I managed to get a 4-of-a-kind means I don't get comp'd drinks?
This was the absolute last straw. I can go to literally any other bar for lunch, get free drinks while I play video poker, and not have coupons refused because an unrelated item is on sale. Rosati's used to be great, but now I'm done with them.