Jacque Kennedy
Google
We came here tonight since it’s been a staple in the community and we hadn’t been for a while but decided to go since we were in the mood for chicken and waffles. When we came in, around 8:30 at night, we were immediately met with a huge line of people waiting and some walking out due to the horrible service. We decided to wait and once finally seated, we waited for over 20 minutes before the gal who sat us came to check on us and see if we had been greeted by our server yet, which we hadn’t. Finally someone comes over and we placed our order at 9:06. At 9:45, our drinks had still not come, neither had water been served. Another server came over and said he noticed we had been waiting so he was going to go check on our order. 10 minutes later we got water but still no drinks. 10 minutes later our waiter comes to tell us that they are waiting for our chicken sausage since they ran out and had to open a new package and said he would “try to get it out to us is he can” and then offered if I wanted regular chicken…so because we had already waited so long for our food, I took his advice to get chicken instead of th sausage. At 10:00pm, our eggs showed up and finally our orange juice. Our food came out a while later and guess what? It was the original order and no substitute chicken…but also missing a waffle, but because we had to wait longer for our food, our eggs were cold. My husbands eggs had egg shells in it. The chicken sausage was disgusting, the biscuits is as dry as a dessert, and the waffles were so undone and soggy. Overall such a waste and the service was the worst I’ve ever received. Mostly I want to point out, the blatant racism going on in this place. We and another table were the only white people in this place and both of us were the only once’s who hadn’t been served, hadn’t received drinks for over 40 minutes after ordering. The other tables who were African families all had their food promptly, their drinks filled and refilled and were paying and out the door while the two white tables waited for over an hour for our food and drinks. Imagine this the other way around and a black family was alone in a restaurant filled with white people, the outrage would be hellacious! When we left, we had to track our waiter down for the bill and found that the ticket was put in at 9:35 which was 20 minutes after we placed our order at 9:06 and their excuse was they are behind and short staffed. They had plenty of staff, 3-4 in the kitchen and food runners so they definitely weren’t short staffed. Maybe if they put the orders in immediately, there wouldn’t be these problems. When we went to pay, we asked if you offered a military discount and was told yes however they again didn’t honor it and we paid full price for some absolutely garbage food! There is no reason for this, and I have no idea how this place is so popular because the food is not good, service is beyond poor but worst of all is they don’t honor veterans and the blatant racism going on. Will not be back and will be sharing my experience with everyone I know. The other white family left due to the long wait and lack of service. No excuses for this!