Tamar L.
Yelp
I'm not a hater, I wanted to support Rose Market if I could. Their prepared food is not the greatest I've had but it's not exactly bad either. If I'm working in the peninsula and craving Persian food I don't have time to go to San Jose and Rose Market would be a good option.
Yet there's a lot of time wasting at Rose Market with it's nonsensical manner of operating. In Silicon Valley of all places, no one likes to have their time wasted.
I called before I arrived to order some food for dinner. I wanted a kebab plate and a small container of stewed eggplant, kashk bademjan. They refused to take my full order on the phone, saying I could order the kebabs but I have to go to the deli counter to get the eggplant when I arrive.
I was in the middle of working; I had 25 minutes to eat. My timing was tight; that's why I called to have the food ready in advance.
When I arrived, I paid for the kebabs at the kebab counter. Then I had to wait for awhile on a line for the deli counter to order eggplant. The lady at the deli counter was delightful, she mistook me for a Farsi speaker which was cute, but you can't pay there, you have to take it to the grocery register. Though it was a busy evening time, there was no one working at either grocery register, so I had to stand around there and wait for awhile to be rung up, then I went to the outside kebab counter to pick up my food (are you following me, that's the fourth counter I stood at). I got my kebab order, thinking I'm finally gonna get to sit down and eat but I open the container only to see kebabs and vegetables with no rice!
All I needed was a bit of rice to enjoy the kebabs with, I went to the counter to tell the cooks. I know that in any normal situation like this where they've messed up your order, deli workers would usually just give you a scoop of rice on the house, presumably this would cost the restaurant at most $2 in lost revenue, probably less. But not at Rose Market. The cooks were unwilling to help me out, they went to get the manager, he said I wasn't specific and clear enough on the phone when I tried to order rice, then I had to go get my credit card so he could then go back to the register and charge me for the rice.
By the time I sat down to eat my 25 minutes were up. I took a couple bites of the food I put so much effort trying to procure, then I had to run. I didn't get to eat my dinner and the stress of the experience lingered with me for the rest of the night.
My parents taught me to turn suffering into humor. That is the way of my people. A full stand up comedy routine's worth of jokes about Rose Market filtered through my mind as I worked into the night. I'll spare you the extent of the jokes but let's just say that in Curb Your Enthusiasm terms I wanted Rose Market to be Palestinian Chicken but it's giving Mocha Joe. Hopefully airing my grievances here will not lead to Fatwa the Musical.
Normally I charge $200 an hr for executive coaching but I'm not stingy like Rose market so I'll give a freebie to the owner: streamline your ordering process so that kebabs and deli can all be ordered and paid for together. That way if someone wants to eat at your restaurant they don't have to go to 4 counters and stand on 4 lines.
My review accidentally posted before I was finished writing. Rose Market owner posted a long response arguing with me. The rude attitude certainly doesn't make me feel better. He's arguing over rice that cost $3. Don't know if I would ever go back there but if I did it would only be when I have a lot of time to kill