Willy M.
Yelp
Massage was cancelled on us not once but twice, day of the massage. My girlfriend and I love massages but almost never get to indulge ourselves. When we were finally able to take a vacation out in Nashville we decided to go all out and this was our number 1 activity we were looking forward to. Like I said we love massages. Reviews looked great, amenities were rated top notch and everything was perfect. Day of the massage we show up an hour early and reception tells us that the masseuse my girlfriend was going to be working with was pregnant and was unable to work at this time because she needed to go to the HOSPITAL. Yes, day of, hour before the time, no warning call, no notification, just told us after we showed up and after we had walked about 20 minutes from our hotel. Ok, very unfortunate but understandable. Not the receptions fault, definitely not the masseuses fault, things happen. The receptionist offered a calf and foot rub, travelers experience I think It was called, as an alternative but we really wanted our 80 minute full body massage. The hotel didn't have any openings for the rest of that day but we were able to reschedule for a 50 minute massage for the following day. Unfortunate because the following day was our last day in Nashville, we had a pretty tight timeframe, and it was less massage than we were hoping for. Along with that, we would now have to drag all of our luggage on the 20 minute walk to the hotel because we had to check out of our hotel before the massage. Not ideal but hey we wanted a massage, like I said this was our number 1 anticipated activity on the trip. The hotel let us use the spa the day of and comped us a bottle of Champagne. Nice gesture but I don't really drink and my girlfriend could only have two glasses. We ended up giving it out to the other guests in the waiting area. The spa facilities were, well frankly disappointing. Basically a steam room and shower. It left me honestly very frustrated and we tried to not let this ruin the day. The following morning we get up at around 9am, start prepping to check out of the room and my girlfriend gets a call. It's the Rose informing us that the masseuse for my girlfriend is pregnant and will not be able to work today. Yes, they scheduled us with the same masseuse! The same masseuse that couldn't work the day before because she was in the hospital! We cancelled on the spot and will never be booking or recommending the spa to anyone. We tried to book at other spas for the day of but no one could accommodate us at such short notice. We genuinely hope the masseuse is okay but it was a giant disappointment for our vacation and if the Rose would have at least told us they couldn't reschedule us we could have rescheduled a massage at a different location.
TLDR:
Rose Spa cancelled our appointment two days in a row with less than two hours heads up. Rescheduled us with the same masseuse that was sent to the hospital on the first day. We were unable to get a massage during our vacation. Extremely disappointed in the Rose and ruined two days of our vacation. Will not return or recommend the Rose to anyone.