Erica G.
Yelp
I met up for brunch a few weeks ago with my friends at 220 Merrill restaurant. The restaurant was highly suggested from one of my friends, and she raved about the brunch menu, and wanted to celebrated her birthday here. She also stated that the restaurant had nice reviews.
Once I glanced the menu, and looked at the reviews, I was down to go! So there was a group of seven of us. We are outside on the patio, which to no fault of the restaurant was horrible! There were bugs flying and crawling around everywhere. Some responsibility of common sense should've been placed with our party for dining outside, but I've dined outside at several restaurants, and never had such as big issue like this experience.
Our waiter was nice, and initially I didn't think the wait time for our food for the entire party was bad. One of my friends and I ordered The Ultimate Brunch Burger. I ordered my burger well done, and my friend ordered her burger medium well. Well, when the food was served to us, I received the medium well burger, and my friend received the well done. So we sent our food back. We didn't hear from our waiter or receive our proper order until over 30 minutes after sending the food back. Which I felt was totally unacceptable.
Then we had issues receiving condiments such as ketchup for the table, and refills for our sodas. And after eating the food, I can't say that I was totally impressed with the taste of the burger. The fries were good, but the burger tasted bland. So I was very disappointed!
My other friends ordered their food and stated it was ok. But same as my experience, some food was bland to them as well, and we weren't satisfied with our experience. And, I forgot, initially I had a dirty cup of water when I first arrived, and had to ask for a new cup.
Overall, I was dissatisfied with the customer service and food. I'm not sure if I would try this restaurant again. The menu items seemed interesting to come back and try something different, but I don't think I would be interested in going again.