Danielle Lewitinn
Google
I've been a loyal customer of Rosenberg’s for the past 9 years, but unfortunately, my recent experiences have been incredibly disappointing.
On Sunday, I came in specifically looking for scallion cream cheese. When I asked about it, the man at the counter seemed unsure and unable to answer my questions—perhaps he was new. Then, a woman came from the back (Sarah) and, to my shock, and I quote said, “You’re asking a lot of questions!” I was honestly taken aback by the tone and comment.
She went on to say that you haven’t had your plain whipped cream cheese in months, which may be true, but I’ve always come in for the scallion spread and everything bagels. When I asked about my rewards and requested to enter my phone number through Toast, she acted like it was a major inconvenience and insisted that rewards can only be redeemed through the app. I’ve successfully redeemed them in-store the same way in the past, so this didn’t sit right with me.
I also remember when you used to offer 4 oz cream cheese containers before or during COVID, which you no longer do. While I understand that prices have gone up everywhere, $8 for cream cheese combined with poor service feels like a slap in the face.
Bagel prices have steadily increased over the years, and as someone from New York, I can tell you even the best bagel spots there don’t charge as much. You can get a dozen for $12–$15 in NYC. If Rosenberg’s continues down this path, raising prices while offering subpar service, it’s going to push loyal customers away.
It’s really disappointing to see how far things have declined.