Gus M.
Yelp
I've been to this bakery a few times, but after last night, I definitely will not be going back. The workers completely mishandled a situation and showed no respect to HEALTH CODE LAWS and, really, BASIC COMMON SENSE. I am definitely calling the Florida FOOD SAFETY AND SANITATION on this place.
On the night of January 17, 2020, I ordered two almond cakes. When I was at the register, ready to pay, the girl who took my order asked me if I had picked up the box from the countertop (I had not). So she ran around the counter and went of the store--she had given my cakes to someone else, to someone who LEFT the store with my food. The then came back with my order and tried to give it to me. I told her I wanted new ones and she started **ARGUING** with me, telling me that "no one touched them," that the guy who went out of the store with MY order "didn't have time to touch the cakes."
I first explained to her the situation:
1. I order the food.
2. My order was given to someone else who LEFT the store with MY food.
3. MY food was out of MY SIGHT, with a STRANGER, on the streets of South Beach.
Instead of packing up a new order, she insisted in arguing that the guy "didn't even touch the food." This girl (I believe her name was Marjorie, but I could be wrong), was determined to sell me food that she gave to a stranger. I had to explain to her three times that I would NOT take the cakes that left the store with a stranger, if they wanted to sell them to me, they would have to pack new ones, which she finally did.
Just for the record, the two cakes that left the store with a stranger were out back on display. So, I'm sure someone has, by now, eaten cakes that had been given to someone else on the streets of Miami.