Gus B.
Yelp
LT & Mrs. ., USN Ret.
@gmail.com
-0489
September 3, 2025
General Manager/Owner
Rosita's
960 West University Drive
Tempe, AZ 85281
Dear General Manager/Owner,
My wife and I extend our heartfelt thanks to our server, Sarle G., and the entire team at Rosita's for an exceptional dining experience on September 3, 2025, at Table 7 (Order 54).
Traveling from North Phoenix, we consistently find the outstanding service and food at Rosita's well worth the 21.6-mile journey. We were particularly impressed by Sarle G.'s remarkable attention to detail. Despite our last visit being over two and a half months ago, she remembered our preferences, including our fondness for your fresh chips and salsa.
This level of care reflects the dedication of your staff and the family-oriented culture of your business, which sets Rosita's apart from national chains. Sarle G.'s kindness, professionalism, and enthusiasm for her role were evident, making our experience truly memorable. The warmth and attentiveness of your team extend beyond Sarle G. We've consistently encountered kind and enthusiastic staff during the lunch shift, including today: Manager Maria, Brandy & Charlle; all of whom demonstrate genuine care for their guests.
The team's engagement--greeting guests warmly, remembering preferences, and sparking friendly conversations--creates a welcoming atmosphere that we deeply appreciate. Additionally, the cleanliness of your establishment is noteworthy. The spotless condition of the restaurant reminded me of the meticulously scrubbed decks of a Navy ship from my service 40 years ago.
The exceptional food, prepared by your talented chef, further elevated our experience. We also commend Manager Maria for her visible dedication, consistently overseeing the restaurant to ensure a high standard of service. When we arrived we found MARIA with a mop & bucket making sure that the business was spotless.
The contributions of Brandy, Charlle, and Maria during our visit today further enhanced our meal, making it truly outstanding. Rosita's has become one of our favorite dining destinations in the Tempe area, not only for its superior food but also for the exceptional service that keeps us returning. We never revisit establishments with subpar service, but Rosita's consistently exceeds our expectations.
Other personnel encountered on past trips: Caden, Bredon, Depaul, Sara, Alexis, Brian, and another Brian
Thank you again for a wonderful experience. We look forward to our next visit.
Respectfully,