Tim N.
Yelp
Worst customer service experience in a long, long while. Me and my buddy went for a bowling to relax on a day off. The worn out look and feel of the place didn't bother us at all since we're not picky and just wanted to play some games and drink a few beers, and admittedly it was the cheapest place I could find within the reasonable distance (up to twice as cheap as some other places). However, once the rush hour kicked in we were moved to a different lane (which was fine and we didn't mind that at all) and almost immediately we started having technical problems to finish the game which occurred 4, maybe 5 times. We weren't too thrilled about that but hey, it's not their fault, right? The real fun kicked in the middle of our 9th (and last) game when customer came to us and started telling us to finish the game because apparently he booked this lane. We didn't mind him being rude, but then we were approached by the employee who urged us to finish the game ASAP. Now, it's probably time to explain that AT NO POINT before or during any of the games we played there was any warning about the time limit - you pay for the game and that's it. So yeah, we did take our time with playing, but the treatment we received because of that was ridiculous. We went for a smoke to cool off and we were about to go and finish that darn game, and then we were again approached by the same employee outside. I was fed up that point and insisted on talking with his manager, which in hindsight was a mistake because that guy was even more rude than that young lad who was harassing us at first. He was basically telling us off and explaining that we're taking too long to finish the game, that we drink too much (seriously, what the f...?), we should go home, etc. The thing is, we didn't mind to finishing it at all right that moment, as long as we were asked for it, not ordered to do it. But there was no 'sorry', no 'please', no 'thank you', like we were some guys from the street trying to get a free game even though we paid for 9 of those and had plenty of drinks at the bar. Not to mention big and tough security guy was giving us threatening looks during the 'talk' we had with the manager. Again - WORST.CUSTOMER.EXPERIENCE.EVER. Wouldn't suggest this place to anyone, unless you like to have mistake-filled game and to be harassed by rude, arrogant, ill-mannered, hot-tempered staff, including regular employees, manager and security guy.