Paul K.
Yelp
I'm sad to be writing a negative review, since I previously posted a positive one, but something seems to be off with Roxie Deli. I've purchased dozens of sandwiches over a number of years, and purchased racks of ribs numerous times, driving from Fair Oaks to their store in East Sac.
Last week on Wednesday I called at 1:00 PM to ask if they still had racks of ribs available. After getting a positive review I drove down and got there about 1:20, picking off both sandwiches and a rack of ribs. They asked if I wanted the ribs cut or whole and I asked for whole. The rib box was a bit smaller than usual but I assumed they found a way to fit the rack, and it was already sealed closed which I should have questioned since they usually have me look.
After driving home and opening the container we found dried out, individually cut, overcooked and burnt ribs. What a disappointment, we tasted a few, and put the rest in the fridge. These were obviously not cut from a full rack, but individual leftover pieces that had a metal taste like they had been sitting on a cold grill. I called to store to complain and the woman who answered assured me the owner would call me after the busy lunch period. I never got the call late Thursday or Friday, By Saturday I assumed they were not going to call so I took a picture and disposed of the balance.
I recommend avoiding this place, especially for ribs.