Renee
Google
Roxie's is a nice gem in Sacramento that offers consistently good sandwiches. I also appreciate that they offer a variety of chips, drinks, and other sides in their shop. I usually go for the classic turkey with pastrami and they always stack it high. I wish we had more corner delis like this throughout the grid.
However, I knocked off some stars because of their phone/online ordering system. My sandwich has always turned out correct, but it's the customer service part when I go in to grab my food that's a pain. I usually approach and stand next to the register, not impeding their walk-in line, however the workers behind the counter will continuously overlook & ignore me.
Often they appear to get into tunnel vision with their walk-in's, quickly making sandwiches and helping those people, while I awkwardly linger next to the register. I try to respect their hustle during a rush, but this is becoming a consistent thing and it defeats the whole purpose of ordering ahead. Yesterday, I stood next to the walk-in for over 20 minutes waiting to be asked, "How can I help you? Are you here for a pick-up?"
Eventually I had to awkwardly interject another customer's order to get my own, which was sitting ready & paid for behind the counter the whole time. It's not clearly posted whether phone/online orders should come to the register or wait in line, so maybe at first they think I am looking. However after 20 minutes standing in one spot with no other goods in hand, I was surprised they never thought to take a minute and say, "Hey we take orders in line not at the register, unless you called ahead" and ask if I needed something.