Royal Caribbean International

Our experience with Royal Caribbean was absolutely fantastic! One tip for future travelers: the earlier you book, the better the price. One of our friends booked much later and ended up paying three times what we did for the same trip. We did encounter a small issue with our passports during check-in, but the staff at the port were incredibly patient and helpful in resolving it. Once on board, everything exceeded our expectations. The facilities were excellent, with plenty of activities to keep everyone entertained. The staff were always friendly, attentive, and professional. Our stateroom was spotless and well-maintained, with daily cleaning that kept it fresh and tidy. The dining options were great, offering a variety of delicious food that satisfied everyone in our group. We traveled with several families, and all the kids had an amazing time—they were fully entertained throughout the trip. Royal Caribbean truly made our vacation a memorable one. Highly recommend it to anyone considering a cruise!

On my last RC cruise...it was my absolute best so far in terms of itinerary, this time I venture away from North America and made my way to Europe to the Greek Isles. It was everything and more with some beautiful destinations..boarded from Venice Ravenna Italy...from embarkation everything was smooth and efficient as what I've come to expect from their checking in process through the app...which BTW is the best cruising app. Their hassle free process is always a wonderful start to my cruising experience, their diversity in staff lineup is always so friendly and helpful and their hardwork don't go unnoticed. Being in a different region did not take away from the overall experience and this I appreciate as the use of the US currency was still present...and was able to exchange in the Greek ports we visited. I truly enjoy this cruise and would recommend to anyone who want to explore other regions besides the Americas.

Short version: We had human poop in our bathroom - floor and shower when we checked in. As compensation, we were told we would get 15% off. But not this this cruise. On a future cruise. Full story: We had human poop in our bathroom - floor and shower when we checked in. We could see greasy handprints on the ceiling, dresser and desk. Hair in the drawers. Reported it and was told they would make a note of it. I spent about 20 minutes using the cabin soap and hot water trying to get rid of the handprints. The third time we notified someone by going to guest services and asking two different people - they finally sent two people to the room who seemed to be taking pictures and said they would take care of it and have the room cleaned. I thought we should leave since I’m assuming whoever was in the room before us had been pretty sick. But we were told to leave our bags and go hang out while they clean. The longer I waited the more I felt uneasy about being in that room. Would they be shampooing and sanitizing the carpet as well? Or would I be wearing shoes the whole time I’m in that room? We were finally told we could access our room and was told that we would get 15% off our NEXT cruise as compensation. Which is more like an insult than an apology. So their apology would be shown once we spent another several thousand dollars on another cruise. Money over customers. We were told the ship was full. So we unpacked and I’ll admit that I was afraid to touch anything and was miserable that this would be our room. After we had finally unpacked - we got a call that they were moving us to a new room. I was glad to have the clean room (same category) but the whole experience told me everything I need to know about what the company bottom line is. Profits before people. I can almost forgive the filth - overworked staff. But the bad joke was offering us 15% off our next cruise. It would have been better not to offer that at all. What an insult.

I based my overall rating on a mix of outstanding service from certain crew members and significant shortcomings in other areas, for: Ports-of-Call: Miami - Jamaica - Cayman Islands The Ship: Independence Of The Seas The people-facing staff were excellent, with several individuals going above and beyond to enhance my experience. I want to specifically recognize: Ikomang "Leo" (Waiter) – Incredibly personable, always engaging with guests to create a welcoming dining experience. We loved him!💜 Randy (Stateroom Attendant) – Extremely attentive and hardworking, ensuring our accommodations were always in top condition. Eduardo "Ed" (Bartender) – Both personable and customer-focused, always making sure we felt valued while crafting excellent drinks. Jepri (Assistant Waiter) – Provided great assistance and contributed to a smooth dining experience, with a smile. Adrian (Manager at Playmakers) – A true leader who made things happen with an extreme focus on customer satisfaction. We think him for the Super Bowl viewing experience. He went over and above. Kadek (Waiter at Playmakers) – Always worked with the customer in mind, delivering excellent service with a friendly approach. Their dedication and commitment to guest experience truly stood out, and they deserve recognition for their exceptional service. However, the ship itself showed its age, and I felt there could have been more complimentary food options. One of the most disappointing aspects of my experience was dealing with the administrative side, which was extremely poor. Additionally, the cost, communication, and management of the Beverage Package have become unreasonably high and ineffective. The phone conveniently disconnected during calls and problemed returned calls were never received. While many staff members made a positive impact, there were also negative experiences. Francisco (Waiter) provided service that was far below acceptable standards and should not be in a guest-facing role. Overall, my rating reflects both the exceptional efforts of certain crew members and the areas where the cruise line needs serious improvement.

I’ve traveled all over the world & never received customer service like I experienced on Liberty Of The Seas! Not one time was I passed by a crew member & not greeted with smile, hello, good morning, good afternoon, good evening or a good night! Binoy, Katy, Aji, Binoy, Shulia & every other crew member we interacted with made sure we had everything we needed & also made sure we were where we were supposed to be, when we were supposed to be there. I’m kinda mad I haven’t taken more cruises, but just from this experience alone I will ALWAYS travel on Liberty Of The Seas or any Royal Caribbean Ship. It was like everyone loved their job & we’re excited to help you in any way they could. The level of courteousness & professionalism was on a whole other level of excellence 😎. Thank you guys sooooo much for all of the memories our family made on your ship & see you guys soon ❤️🙌🏼

I haven’t cruised since before Covid . I was surprised by the up charge for everything . The food I would compare to Golden Corral . Coffee was great ☕️The room attendant was fantastic . Our balcony room was very comfortable and clean . Entertainment and fitness classes were absent .

A Nightmare Experience with Royal Caribbean's Cancellation Policy I recently encountered the most frustrating experience with Royal Caribbean, and I feel compelled to share my ordeal. My flight was canceled due to a hurricane in the Gulf of Mexico, making it impossible for me to reach the port for my cruise. I thought that a company as large and reputable as Royal Caribbean would have a sensible and fair cancellation policy in place, but I was sorely mistaken. First, the customer service is an absolute disaster. It's evident that their representatives are not based in the United States, as they seem completely oblivious to basic geography. When I explained my situation, I was met with confusion and a lack of empathy. Instead of understanding the gravity of my circumstances, they read from a script, offering no real solutions or support. It felt like I was talking to robots, not people who care about their customers. What astounded me the most was how a company of this size could employ individuals who lack a fundamental understanding of the regions they serve. I had to clarify multiple times that I was in a state impacted by a hurricane and could not make it to the port. Yet, instead of assisting me, they insisted on sticking to their rigid policies, which seemed completely disconnected from reality. I never expected such incompetence from a cruise line that markets itself as a leader in the industry. The lack of flexibility and understanding in their cancellation policy is appalling. It’s as if they prioritize profits over customer care. I am left feeling frustrated, helpless, and completely let down by Royal Caribbean. If you are considering booking with them, think twice. Their customer service and cancellation policies are as turbulent as the storms in the Gulf of Mexico. Save yourself the headache and choose a company that values its customers and their circumstances.

We were a group of more than 6 that went on a 3 night cruise to the Bahamas and Coco Cay on Royal Caribbean Wonder of the Seas departed on December 04, 2022. Someof us are Diamond plus club members. Overall the ship is beautiful, very disappointed with the location of the Diamond Club Room which is boxed in on deck 4 without any windows, how sad 😔 . They really need to have the Diamond Club Room on all of their biggest ships located on a deck with windows. Is this how you treat your loyal guest☹️ what a dumb idea. There's a lot of new staff on board which made things worse who's bright idea ws this? If you're going to promote a new ship it's a no brainer get your most experience staff on board. The formal night dinner in the dining room was the worst ever after cruising for over 30 times. All of us order fried Calamari which was over cooked and rubbery. For the main course the seafood pasta was also hard. So was the grilled chicken breast, the gravy came after I left half of it my group ordered Cod fish which was tuff. Every one of us was very disappointed with our dinner. We tried to booked the Solarium for dinner the next night but it was completely booked, so we ended up going to the Windjammer which was ok. The couple that was cruising for the first time was very disappointed and will not sail with Royal Caribbean again. How ever we love the private island Coco Kay About the shows, INTENSE in the aqua theater was very good, the Ice show was ok, the TAP show and the SUPER HERO was very disappointed. The holiday display of the ginger bread house was tucked in on the promenade deck right in front of the pizza place which robbed the seating space in front, this was the worst ever idea. Half of the crew will give you different answers for the same questions. Park Cafe on deck 8 in Central Park was the maximum ok.