Royal Caribbean International

From embarkation 😁 to debarkation 🙁 was it perfect? NO! But was it memorable and amazing with more things to do and eat than I can count? YES! Thank you RC for another amazing family vacation🛳️‼️

Our experience with Royal Caribbean was absolutely fantastic! One tip for future travelers: the earlier you book, the better the price. One of our friends booked much later and ended up paying three times what we did for the same trip. We did encounter a small issue with our passports during check-in, but the staff at the port were incredibly patient and helpful in resolving it. Once on board, everything exceeded our expectations. The facilities were excellent, with plenty of activities to keep everyone entertained. The staff were always friendly, attentive, and professional. Our stateroom was spotless and well-maintained, with daily cleaning that kept it fresh and tidy. The dining options were great, offering a variety of delicious food that satisfied everyone in our group. We traveled with several families, and all the kids had an amazing time—they were fully entertained throughout the trip. Royal Caribbean truly made our vacation a memorable one. Highly recommend it to anyone considering a cruise!

On my last RC cruise...it was my absolute best so far in terms of itinerary, this time I venture away from North America and made my way to Europe to the Greek Isles. It was everything and more with some beautiful destinations..boarded from Venice Ravenna Italy...from embarkation everything was smooth and efficient as what I've come to expect from their checking in process through the app...which BTW is the best cruising app. Their hassle free process is always a wonderful start to my cruising experience, their diversity in staff lineup is always so friendly and helpful and their hardwork don't go unnoticed. Being in a different region did not take away from the overall experience and this I appreciate as the use of the US currency was still present...and was able to exchange in the Greek ports we visited. I truly enjoy this cruise and would recommend to anyone who want to explore other regions besides the Americas.

Went on the 8 day cruise from Brisbane to Vanuatu on Quantum of the Seas. The food was terrible, little to no flavour. Our first dinner in the seated restaurant was cold and it took 48 minutes for the first bit of food to come out. We ate there for breakfast the next morning and it was the same so we never ate there again. The sushi restaurant (pay extra) was low-quality fish and not cut very well. Jamie's Italian restaurant (pay extra) was good but nothing else. They were understaffed at the main pool bar and served 3/4 full drinks. We weren't on the drinks package so that was a problem. I got food poisoning and had to go to the doctor to get treatment. I had to stay in my room for 48 hours with diarrhea until I was better. One of the days we were docked so we couldn't go on any of our booked activities. The bed is rock hard and the room made weird noises of creaking in the walls. I contacted front desk t and they said they would send security. Its not people making the noise it sounded like metal bending. I went to the floor above me and beside me which was the rear lounge and nobody was making any unusual noises. I took video recordings of the noise and emailed head office on our return and they said they had no record of me complaining to the front desk whilst on the cruise and wouldn't be compensating in any way. They totally ignored the videos. They only offered a credit for the food poisoning to use on another cruise which I would never use because I wont ever travel on Royal Caribbean if you paid me. In Australia P & O and Carnival (now joined) have beautiful food and are far superior to Royal Caribbean. Their ships aren't as modern but the service and food is outstanding. Royal Caribbean advertising is amazing but it is the opposite of what they can deliver.

Short version: We had human poop in our bathroom - floor and shower when we checked in. As compensation, we were told we would get 15% off. But not this this cruise. On a future cruise. Full story: We had human poop in our bathroom - floor and shower when we checked in. We could see greasy handprints on the ceiling, dresser and desk. Hair in the drawers. Reported it and was told they would make a note of it. I spent about 20 minutes using the cabin soap and hot water trying to get rid of the handprints. The third time we notified someone by going to guest services and asking two different people - they finally sent two people to the room who seemed to be taking pictures and said they would take care of it and have the room cleaned. I thought we should leave since I’m assuming whoever was in the room before us had been pretty sick. But we were told to leave our bags and go hang out while they clean. The longer I waited the more I felt uneasy about being in that room. Would they be shampooing and sanitizing the carpet as well? Or would I be wearing shoes the whole time I’m in that room? We were finally told we could access our room and was told that we would get 15% off our NEXT cruise as compensation. Which is more like an insult than an apology. So their apology would be shown once we spent another several thousand dollars on another cruise. Money over customers. We were told the ship was full. So we unpacked and I’ll admit that I was afraid to touch anything and was miserable that this would be our room. After we had finally unpacked - we got a call that they were moving us to a new room. I was glad to have the clean room (same category) but the whole experience told me everything I need to know about what the company bottom line is. Profits before people. I can almost forgive the filth - overworked staff. But the bad joke was offering us 15% off our next cruise. It would have been better not to offer that at all. What an insult.

I’ve traveled all over the world & never received customer service like I experienced on Liberty Of The Seas! Not one time was I passed by a crew member & not greeted with smile, hello, good morning, good afternoon, good evening or a good night! Binoy, Katy, Aji, Binoy, Shulia & every other crew member we interacted with made sure we had everything we needed & also made sure we were where we were supposed to be, when we were supposed to be there. I’m kinda mad I haven’t taken more cruises, but just from this experience alone I will ALWAYS travel on Liberty Of The Seas or any Royal Caribbean Ship. It was like everyone loved their job & we’re excited to help you in any way they could. The level of courteousness & professionalism was on a whole other level of excellence 😎. Thank you guys sooooo much for all of the memories our family made on your ship & see you guys soon ❤️🙌🏼

Disappointed Diamond Member – Royal Caribbean Has Lost Its Spark We sailed on Quantum of the Seas from May 26 – June 2, 2025, on an Alaskan cruise out of Seattle. We were a party of eight and long-time Royal Caribbean guests—my wife and I are Diamond members. Sadly, I have to say this was the most disappointing cruise we’ve taken with Royal, and it feels like the quality and value have gone downhill significantly. First, Royal only sends review requests to the person who booked the cruise, which in our case was my wife. That alone is disappointing, because everyone in the party should be able to provide feedback. Now for the real concerns: 1. Endless Upcharges Everything—and I mean everything—has become an extra charge. Want a cappuccino? That’s an upcharge. Soda, fresh-squeezed orange juice, sparkling water? Upcharge. We chose not to purchase the beverage package this time, which was $445.76 for two people (and no, that doesn't include alcohol). Instead, we paid as we went and it was cheaper, but still frustrating to be constantly nickel-and-dimed. 2. Horrible Food – Main Dining Room & Specialty Restaurants We ate every meal in the main dining room—breakfast, lunch, and dinner—and the food was consistently cold, bland, and underwhelming. The only dish served hot was the French onion soup. Thinking a specialty restaurant would be better, we dined at Chops one night (another upcharge), where I ordered the Wagyu steak (another upcharge on top of the Chops surcharge). It was served cold. For 8 people and one bottle of the cheapest wine, the bill came to over $700. Unacceptable for a premium experience. 3. Lack of Staff and Service The ship was clearly understaffed. Long waits, missed details, and lackluster service were the norm. One of the joys of cruising used to be the attentive and personalized service—that’s gone. Even as a Diamond member in a Junior Suite (Room 7640), there was nothing special or memorable about the service. 4. Royal Caribbean Isn't What It Used to Be Gone are the midnight buffets, ice sculptures, and quality experiences that used to make Royal feel like a true luxury escape. Now, it’s all about how many ways they can upcharge you for things that used to be included. Final Thoughts: Before you book with Royal Caribbean, look carefully at other high-end cruise lines where the cost may be slightly higher but everything is included—better food, better service, and better value. I never thought I’d say it, but after this cruise, I’m rethinking my loyalty to Royal.

I haven’t cruised since before Covid . I was surprised by the up charge for everything . The food I would compare to Golden Corral . Coffee was great ☕️The room attendant was fantastic . Our balcony room was very comfortable and clean . Entertainment and fitness classes were absent .